Summary
Overview
Work History
Education
Skills
Timeline
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Shalonda Mcclain

Atlanta,GA

Summary

Driven HR professional, looking to continue advancing my career and expertise in Human resources. I'm looking for longevity with an established company where I can contribute new innovative ideas that will help reduce employee retention. And create a great employee experience.

Overview

7
7
years of professional experience

Work History

Human Resources Generalist

StitchFix
Lithia Springs, GA
08.2020 - 08.2023
  • Onboarding, conducted new employee orientation to introduce employees to policies, culture and objectives. As well as process I-9 verification.
  • Recruitment, via fountain, and greenhouse. interviewing, and assist in high volume hiring process.
  • Coached managers and supervisors on best practices for effective management of their teams. Gave recommendations for corrective action, and termination to address policy infraction.
  • Facilitated conflict resolution between employees and supervisors.
  • Resolve Employee Relation issues. Participated in investigations into complaints of workplace harassment or discrimination.
  • Helped with employee transfers and referrals.
  • Created business goals alongside my manager based on data provided through company surveys.
  • Implemented a training program, to streamline and ensure the success for new hourly employees.
  • Oversaw LOA, ADA, LTD, STD PLOA federal programs in partnership with benefits manager.
  • Handled unemployment claims.
  • Improved employee engagement and moral; by leading a team of 20 supervisors and hourly associates. We organized cultural events, celebrated company milestones, provided catered meals, and several recognition programs. Enforcing positivity, Diversity, equity and inclusion.

Support Area Specialist

Stitch Fix
Lithia Springs, GA
08.2019 - 08.2020
  • Participated in job fair events to source potential candidates.
  • Answered questions regarding salaries, benefits and other pertinent information.
  • Reviewed resumes submitted by applicants for open positions.
  • Supported human resources generalist in guiding new hires through orientation and onboarding and explained documentation requirements.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Performed data entry into computer systems to maintain accurate records of employee information.
  • Coordinated company events with venues and advised staff of pertinent details.
  • supported Human resources generalist in organizing hiring events.

Customer Service Representative

Home Depot
Atlanta, GA
03.2016 - 06.2019
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered inbound calls, to facilitate customer service.
  • Partner with major vendors such as Maytag, Samsung, Ge etc.. For accurate and efficient deliveries.
  • Schedule appointments for service calls, and deliveries.
  • data entry, update customer information, process payments for new orders.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

Some College (No Degree) - Human Resources Management

Atlanta Technical College
Atlanta, GA

Skills

  • Employee Onboarding
  • Employee Relations
  • Recruiting (sourcing and interviewing)
  • DEI
  • FMLA, STD ADA
  • Workday
  • Employee coaching
  • ADP
  • Unemployment

Timeline

Human Resources Generalist

StitchFix
08.2020 - 08.2023

Support Area Specialist

Stitch Fix
08.2019 - 08.2020

Customer Service Representative

Home Depot
03.2016 - 06.2019

Some College (No Degree) - Human Resources Management

Atlanta Technical College

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Shalonda Mcclain