Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
AssistantManager
Shalonda Robertson

Shalonda Robertson

Kansas City,MO

Summary

Proven leader with extensive experience in retail and restaurant management, notably with Retail Store, where I enhanced customer satisfaction and operational efficiency. Expert in money handling and fostering team motivation, I excel in driving performance and implementing strategic solutions, including the successful Hearts Lab Solution Project. My approach consistently delivers tangible results, emphasizing both hard and soft skills to exceed employer expectations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Retail Store
07.2022 - 06.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Restaurant Profession

Various Locations
02.2008 - 04.2022
  • Several years of comprehensive experience in the restaurant industry, working in various roles and capacities.
  • Demonstrated ability to manage restaurant operations, ensure customer satisfaction, and maintain health and safety standards.
  • Proven track record of team leadership, staff training, and conflict resolution.
  • Skilled in inventory management, supply ordering, and cost control.

Education

Bachelor of Science - Business Administration And Healthcare Management

Southern New Hampshire University
Manchester, NH
05.2028

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Developed and executed strategies for efficient problem solving
  • Demonstrated strong project management and leadership skills
  • Successfully mastered and implemented the Hearts Lab Solution Project

Additional Information

Communication and Interpersonal Skills:

Active Listening

Written Communication: Presented at multiple conferences about various topics.

Also collaborated with cross functional teams and effectively communicated project objectives and progress.

Open Minded

Conflict Management: Balanced multiple tasks and priorities in a fast paced work environment.

Compassion

Motivating

Caring

Inspiring

Timeline

Assistant Manager

Retail Store
07.2022 - 06.2024

Restaurant Profession

Various Locations
02.2008 - 04.2022

Bachelor of Science - Business Administration And Healthcare Management

Southern New Hampshire University
Shalonda Robertson