Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Awards Scholarships
Timeline
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Shalonda Rouse

Warren,NJ

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

9
9
years of professional experience

Work History

Customer Service Billing Representative

Chubb Insurance
01.2019 - Current
  • Resolve billing complaints and other policy issues by performing activities such as, refunding money, and adjusting bills
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Providing excellent customer service and quality technical contact via telephone, email, and text chat
  • Assisting with pilot groups for Chubb new features.

Quotation Specialist (Contract)

Huber Suhner Astrolab Inc.
05.2018 - 11.2018
  • Responsible for quoting prices of products to predetermined margin or quantity level as defined by department delegation of authority
  • Utilize published price lists for standard and non-standard length quotations
  • Carefully determine customer requirements on Request for Quotation (RFQs), drawings, specifications, quality requirements, and bills of material
  • Reads and interprets drawings, both proprietary and customer supplied
  • Recognize and resolve issues with the assistance of the customer, application engineering, and sales team; seek solutions for customer requirements that are beneficial to the customer and Company.

Complaint Specialist (contract)

Henkel Corporation
11.2017 - 02.2018
  • Create, enter and manage product service complaints
  • Process credit and debits
  • Process orders and returns.

Customer Support Services Associate

Johnson & Johnson Health Care Systems Inc
03.2015 - 01.2018
  • Creates, enters and manages customer orders via phone/fax or e-channels from internal and/or external customers
  • Responsible for front-line inquiry/service complaint management
  • Investigate, research and resolve all exceptions and adjustments promptly and accurately
  • Update customer information in order management system as appropriate
  • Reviews order error and order hold reports and takes action
  • Support execution of marketing programs developed.

Education

Bachelor Of Criminal Justice -

Kean University
Union, NJ
05.2025

Skills

  • Account Management
  • Complaints Management
  • Microsoft Office
  • Order Management System
  • Order Processing
  • Problem Solving
  • Resource Planning
  • SAP
  • Customer relations skills
  • Data entry experience
  • Technical knowledge
  • Invoice Processing

Websites

Accomplishments

Dean's List Fall 2024 3.5 GPA

Omega Nu Lambda Honor Society

Awards Scholarships

Dean’s list Fall semester 2023 GPA 3.57, 01/2024, Kean University

Timeline

Customer Service Billing Representative

Chubb Insurance
01.2019 - Current

Quotation Specialist (Contract)

Huber Suhner Astrolab Inc.
05.2018 - 11.2018

Complaint Specialist (contract)

Henkel Corporation
11.2017 - 02.2018

Customer Support Services Associate

Johnson & Johnson Health Care Systems Inc
03.2015 - 01.2018

Bachelor Of Criminal Justice -

Kean University

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Shalonda Rouse