MS Word
Shalonda Ward
Client Manager
Torrance,CA
Summary
Customer Manager offering 3-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Overview
8
8
years of post-secondary education
4
4
years of professional experience
Work History
Client Manager
Sameday Health
Manhattan Beach, CA
11.2020 - Current
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 20%.
- Checked patient data including insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Obtained payments from patients and scanned identification and insurance cards.
- Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing.
- Scheduled, rescheduled and handled cancelled appointments for patients.
Fine Jewelry Sales Associate
JC Penney Co Inc.
Carson , California
10.2018 - 06.2020
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Completed store opening and closing procedures as per company guidelines.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Replenished merchandise from inventory during downtime when stock became low.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
Youth Program Worker
Beyond The Bell
Los Angeles, CA
08.2018 - 11.2019
- Maintained and promoted positive and dynamic environment that felt safe for everyone at all times.
- Led developmentally appropriate activities for children.
- Kept children safe and secure at all times
- Promoted physical, emotional, intellectual, and social development through well- planned classroom lessons, games and outside activities.
- Provided nurturing and appropriate environment for children ranging in ages from 11 to 14
Peer Health Mentor (Volunteer)
Peer Health Exchange
Los Angeles , California
08.2017 - 06.2018
- Applied proactive behavior management techniques for classroom discipline.
- Introduced new learning methods to ensure total comprehension for all students
- Worked with fellow teachers to develop cohesive educational plans and improve support for diverse students
- Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery
- Greeted guests in with friendliness and professionalism.
Education
High School Diploma -
George Washington Preparatory High School
Los Angeles, CA 08.2013 - 06.2017
No Degree - English Education
California State University Dominguez Hills
Carson, CA 06.2017 - Current
Skills
Childcare
Child Supervision
Activity Planning
Customer Service
Conflict resolution
Clerical
Excellent work ethic
Antigen testing
Companionship and emotional support
Cashiering
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
MS Excel
Quote
If I can help somebody, as I pass along, If I can cheer somebody, with a word or song, If I can show somebody, that he's travelling wrong, Then my living shall not be in vain.
Mahalia Jackson
Timeline
Client Manager
Sameday Health
11.2020 - Current
Fine Jewelry Sales Associate
JC Penney Co Inc.
10.2018 - 06.2020
Youth Program Worker
Beyond The Bell
08.2018 - 11.2019
Peer Health Mentor (Volunteer)
Peer Health Exchange
08.2017 - 06.2018
No Degree - English Education
California State University Dominguez Hills
06.2017 - Current
High School Diploma -
George Washington Preparatory High School
08.2013 - 06.2017