MS Word
Shalonda Ward
Client Manager
Torrance,CA
Summary
Customer Manager offering 3-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Overview
8
8
years of post-secondary education
4
4
years of professional experience
Work History
Client Manager
Sameday Health
Manhattan Beach, CA
11.2020 - Current
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 20%.
- Checked patient data including insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Obtained payments from patients and scanned identification and insurance cards.
- Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing.
- Scheduled, rescheduled and handled cancelled appointments for patients.
Fine Jewelry Sales Associate
JC Penney Co Inc.
Carson , California
10.2018 - 06.2020
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Completed store opening and closing procedures as per company guidelines.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Replenished merchandise from inventory during downtime when stock became low.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
Youth Program Worker
Beyond The Bell
Los Angeles, CA
08.2018 - 11.2019
- Maintained and promoted positive and dynamic environment that felt safe for everyone at all times.
- Led developmentally appropriate activities for children.
- Kept children safe and secure at all times
- Promoted physical, emotional, intellectual, and social development through well- planned classroom lessons, games and outside activities.
- Provided nurturing and appropriate environment for children ranging in ages from 11 to 14
Peer Health Mentor (Volunteer)
Peer Health Exchange
Los Angeles , California
08.2017 - 06.2018
- Applied proactive behavior management techniques for classroom discipline.
- Introduced new learning methods to ensure total comprehension for all students
- Worked with fellow teachers to develop cohesive educational plans and improve support for diverse students
- Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery
- Greeted guests in with friendliness and professionalism.
Education
High School Diploma -
George Washington Preparatory High School
Los Angeles, CA 08.2013 - 06.2017
No Degree - English Education
California State University Dominguez Hills
Carson, CA 06.2017 - Current
Skills
Childcare
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
MS Excel
Quote
If I can help somebody, as I pass along, If I can cheer somebody, with a word or song, If I can show somebody, that he's travelling wrong, Then my living shall not be in vain.
Mahalia Jackson
Timeline
Client Manager
Sameday Health
11.2020 - Current
Fine Jewelry Sales Associate
JC Penney Co Inc.
10.2018 - 06.2020
Youth Program Worker
Beyond The Bell
08.2018 - 11.2019
Peer Health Mentor (Volunteer)
Peer Health Exchange
08.2017 - 06.2018
No Degree - English Education
California State University Dominguez Hills
06.2017 - Current
High School Diploma -
George Washington Preparatory High School
08.2013 - 06.2017
Similar Profiles
Nykia MorganNykia Morgan
Client Advisor II at Sameday HealthClient Advisor II at Sameday Health
Nyona McClendonNyona McClendon
Client Manager/Shift Lead at SameDay HealthClient Manager/Shift Lead at SameDay Health
Shalonda WardShalonda Ward
Patient Navigator at Rume Health Medical Group / Sameday HealthPatient Navigator at Rume Health Medical Group / Sameday Health