Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shalonda Williams

Washington

Summary

Professional scheduler with experience in healthcare settings. Skilled in coordinating appointments, managing patient interactions, and ensuring smooth communication within medical teams. Known for adaptability, teamwork, and delivering results efficiently. Proficient in using scheduling software and maintaining patient confidentiality.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist/Appointment Scheduler

Maryland Spine and Health Chiropractic Clinic
Germantown, MD
03.2020 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Patient Scheduler

Randstad USA
Owings Mills, MD
02.2016 - 03.2020
  • Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
  • Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
  • Confirmed patient appointments day before scheduled.
  • Utilized electronic health record systems effectively to manage patient appointments and minimize scheduling errors.

Education

High School Diploma -

Frank W. Ballou Senior High School
Washington, DC
06-2010

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Scheduling
  • Team collaboration
  • Appointment scheduling
  • Administrative skills
  • Verbal and written communication
  • Scheduling appointments
  • Front office management

Certification

  • CPR/AED Certification
  • First Aid Certification
  • OSHA Certified

Languages

English
Native or Bilingual

Timeline

Front Desk Receptionist/Appointment Scheduler

Maryland Spine and Health Chiropractic Clinic
03.2020 - Current

Patient Scheduler

Randstad USA
02.2016 - 03.2020
  • CPR/AED Certification
  • First Aid Certification
  • OSHA Certified

High School Diploma -

Frank W. Ballou Senior High School
Shalonda Williams
Bold.pro uses cookies as well as our third-party affiliates. When you use our website, you understand that we collect personal data to improve your experience. Learn more
×