Shalonda Williams
Washington
Summary
Professional scheduler with experience in healthcare settings. Skilled in coordinating appointments, managing patient interactions, and ensuring smooth communication within medical teams. Known for adaptability, teamwork, and delivering results efficiently. Proficient in using scheduling software and maintaining patient confidentiality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Appointment Scheduler
Maryland Spine and Health Chiropractic Clinic
Germantown, MD
03.2020 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Patient Scheduler
Randstad USA
Owings Mills, MD
02.2016 - 03.2020
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Confirmed patient appointments day before scheduled.
- Utilized electronic health record systems effectively to manage patient appointments and minimize scheduling errors.
Education
High School Diploma -
Frank W. Ballou Senior High School
Washington, DC06-2010
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Scheduling
- Team collaboration
- Appointment scheduling
- Administrative skills
- Verbal and written communication
- Scheduling appointments
- Front office management
Certification
- CPR/AED Certification
- First Aid Certification
- OSHA Certified
Languages
English
Native or Bilingual
Timeline
Front Desk Receptionist/Appointment Scheduler
Maryland Spine and Health Chiropractic Clinic
03.2020 - Current
Patient Scheduler
Randstad USA
02.2016 - 03.2020
- CPR/AED Certification
- First Aid Certification
- OSHA Certified
High School Diploma -
Frank W. Ballou Senior High School
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