Shalondra Robinson

• Reviewing applications for accuracy
• Make follow-up call calls to clients for verification or document retrieval
• Light Data Entry
• Stay up to date on all applications criteria
• Review and upload customer documentation to portal

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• Assisting customers with questions about products, pricing, and service
• Communicating solutions in an empathetic, professional and courteous manner
• Working with the logistics team to improve service
• Finalizing customer orders
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• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Resolved customer complaints promptly and efficiently.
• Maintained records of customer interactions, transactions, comments and complaints.
• Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
• Processed orders, forms, applications, and requests.
• Assisted customers with price checks, lifting heavy items and addressing other inquiries.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Developed strong relationships with customers to ensure satisfaction and loyalty.
• Answered inbound calls, chats and emails to facilitate customer service.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Enlisting non-contracted service providers to perform repairs for CHS customers
• Provide resolution to service provider and customer concerns, deescalate concerns by providing professional courteous and clear communication of repairs and warranty information
• Receive service provider repair info, record in claim notes, and provide coverage/repair decision
• Responsible for establishing rapport with service providers and new and existing customers
• Facilitating the scheduling of service appointments between service providers and customers in a timely, professional manner