Shalondra Wyche
Emporia,VA
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Maximus
Emporia
11.2023 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Account Manager
ADT Security
Emporia, VA
03.2023 - 04.2024
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to new Account Managers.
Cashier
Pilot Travel Centers
Skippers, Virginia
06.2022 - 11.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Production Worker
Georgia-Pacific
Emporia, Virginia
05.2021 - 04.2022
- Operated forklift to move materials and finished products within warehouse.
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Inspected product quality prior to packaging and shipment.
CNA
Greensville Health & Rehab
Emporia
08.2020 - 02.2021
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
Customer Service Representative
AAA Carolinas
Roanoke Rapids, North Carolina
10.2019 - 03.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
High School Diploma -
Greensville County Highschool
Emporia06-2015
Some College (No Degree) - Nursing
Southside Community College
EmporiaSkills
- Call Management
- Customer Service
- Inbound and Outbound Calling
- Conflict Resolution
- Credit card payment processing
- Product Knowledge
- Contract Negotiation
- Excellent communication skills
- Sales
- Microsoft
Timeline
Customer Service Representative
Maximus
11.2023 - 04.2024
Account Manager
ADT Security
03.2023 - 04.2024
Cashier
Pilot Travel Centers
06.2022 - 11.2022
Production Worker
Georgia-Pacific
05.2021 - 04.2022
CNA
Greensville Health & Rehab
08.2020 - 02.2021
Customer Service Representative
AAA Carolinas
10.2019 - 03.2020
High School Diploma -
Greensville County Highschool
Some College (No Degree) - Nursing
Southside Community College
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