Shalone Smith

Typing correspondence and reports from rough drafts, edits grammar, punctuation or spelling as needed
Screened telephone calls to decide the appropriate department/person to receive call.
Open, reviewed and distributed mail throughout the department to ensure mail is received by addressee
Maintained department's records/files to ensure accurate record keeping, security and confidentiality of files.
Maintains calendar(s), schedules meetings and appointments, arranges travel and hotel accommodations as necessary to ensure effective time management.
Performed confidential administrative functions such as assembling reports or proposals for customers or outside agencies.
Maintained and orders department's office supplies, forms, brochures, and/or advertising/sales materials

• Communication with patients including scheduling patient appointments
• Maintain medical records
• Schedule laboratory tests and collect reports
• Manage billing and payment
• Process insurance claims
• Take inventory and liaise with suppliers of medical supplies
• Making Colonoscopy and Endoscopy procedure appointments
• Arrange doctors schedule(personal)

• Visitors to the practice; Keep the medical practice running efficiently by performing administrative functions aligned with the Patient-Centered Medical Home model of care
• Use patient centered care concepts in delivering patient care and performing related activities;actively participate in team huddles to review daily schedule tasks, and prepare for the day; discuss and plan accordingly for patients on the day’s schedule
• Greet and register patients for their appointment; provide the necessary paperwork, confirm and/orupdate insurance coverage and patient demographic information in practice management system; enroll patients into the patient portal
• Verify eligibility and patient balances prior to patient appointments; ensure registration editsare processed and all information requested from the biller is obtained and updated in the practice management system
• Keep abreast with all insurance requirements, including the details of fee-for-service, Brown & Toland,and Medicare rules and regulations.

• Investigates patients insurance benefits and obtains prior authorization information of Genentech products at the patient/family request
• Investigates patients insurance benefits
• Identifies network providers, provider restrictions, co-pays as needed
• Document requirements for prior authorization and medical review process
• Document activities appropriately in progress notes
• Pursue product coverage for patients in accordance with the payer s authorization requirements withinthe departments established performance criteria
• Maintain payer profiles by recording payer specific data promptly into the system
• Convey outcomes of benefit investigation to internal contacts

• Managing and updating patient records
• Greeting patients
• Making appointments
• Maintaining the front desk and reception areas
• Performing general accounting and billing services
• Transcribing treatment notes
• Arranging for patient hospitalization
• Processing insurance forms
• Overseeing office and medical supplies inventory
• Managing email and mail traffic

• Checking patients in at the front desk
• Answering the phone
• Scheduling patients for appointments
• Interviewing patients for case histories in advance of appointments
• Compiling medical records and charts
• Processing insurance payments
• Operating computer software and office equipment
• Transferring lab results to the appropriate clinician
• Maintaining supplies and appearance for the office
• Collecting any co-pay / insurance verification.

• Managed the recruitment process inclusive of posting and updating career opportunities, screening Resumes, and candidates, scheduling interviews with leaders and department heads, administering pre-employment paperwork, conducting reference and background checks, extending offers to all final candidates, and interviewing and assessing candidates on needs defined by department managers
• Attended recruitment functions such as job fairs, career days, and other events to source candidates
• Partner with multiple department managers to understand HR needs and develop long-term solutions
• Handle administration of new hire process, paperwork
• Addressed and responded to associate inquiries and issues immediately by tracking them and informing the General Manager
• Addressed and resolved employee relations issues involving corporate human resources when necessary
• Advised department managers on employee matters
• Monitored worker’s compensation claims in conjunction with the corporate risk department.

• Payroll, A/P, A/R, Filing/Organizing paperwork
• Managing calendars, Making travel arrangements, Meeting and Event arrangements, Training, and Supervising other SupportStaff.