SHALON M. BUSKIRK
Fountain Hill,PA
Summary
- Experienced Administrative Manager, Manager with direct oversight for profit, non-profit and community-based organizations; experience in management & leadership development.
- Organized & goal-oriented with exceptional customer service & interpersonal skills; leader who inspires creativity, promotes productivity through team member, participation and cooperation.
- Advances in analytical problem solving, negotiation & effective communication skills; people oriented, adaptable & flexible; coaching & training employees.
- Proficient computer skills: Microsoft Outlook, Microsoft Word, Microsoft Excel, Adobe Reader.
Overview
17
17
years of professional experience
Work History
Receptionist/HR Assistant
Meals On Wheels Lehigh Valley
04.2024 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Managed multiple tasks and met time-sensitive deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Legal Assistant
Gross McGinley, LLP
05.2023 - 11.2024
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Organized documents to manage paper and electronic filing systems of clients.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
LEGAL ASSISTANT
Law Offices
10.2022 - 03.2023
- Drafted legal documents such as briefs, complaints, fee agreements, letters to ourclients, deposition notices, subpoenas, and motions
- Answered phones, schedule meetings with the attorney for new clients and exitingclients
- Prepared files for upcoming court hearings
- Provided signatures on documentation when the attorney is unavailable
- Provided administrative support to the attorney and enhance office effectiveness.
CLERK TYPIST III
Commonwealth, Pennsylvania Department of PA Lottery
01.2020 - 08.2022
- Maintains a variety of moderately complex files
- Answers telephones and directs incoming calls to proper personnel
- Provides assistance to Lottery retailers by applying extensive knowledge of Lotterygames, Schedules training classes for new incoming Lottery Retailers
- Process winning claim forms for potential Lottery winners; Greet visitors in thearea Lottery office.
COMMUNITY ADMINISTRATIVE ASSISTANT & PROJECT COORDINATOR
Neighborhoods of the Lehigh Valley
02.2017 - 02.2019
- Provided administrative support to the Executive Director of Operations includingscheduling, event preparation, payroll, answering the phones, filing, data entry, travelarrangements; Project Coordinator for the Zero Youth Violence Program
- Assisted Project Managers with coordination and execution of all events,registrations, food venue & speakers/presenters
- Coordinated neighborhood improvement projects and volunteer service efforts;increased knowledge of appropriate community services and resources to makeappropriate referrals for residents within the community
- Recruited and scheduled participants for focus groups, assisted with volunteerrecruitment, block level organizing & resident development.
HUMAN RESOURCES ADMINISTRATIVE ASSISTANT
The Arc of Lehigh and Northampton Counties
04.2016 - 11.2017
- Created personnel files for newly hired personnel; monitored and updated the Unicentricdatabase with driver's license, registrations, inspections, and auto insurance cards for the
- AWC employees; Maintained all personnel files for the agency's employees
- Conducted phone interviews for new hires; assisted in all areas of benefit administrationand implementation of new benefit programs
- Assisted HR Director with completing employee, verifications of employment,unemployment documentation, Domestic Relations requests; served as the administrativeliaison within and outside the organization regarding human resource matters.
ADMINISTRATIVE ASSISTANT
The Arc of Lehigh and Northampton Counties
02.2015 - 04.2016
- Assisted the AWC program with timesheets/daily reports, date stamps the incomingforms through the US postal service, copied all period timesheets and providedoriginals to fiscal dept
- For billing
- Provided copies to the fiscal department and recorded the submission of timesheetshave been processed for a payment before the pay period
- Filed incoming timesheets, filed monthly progress reports; created new managing
- Employer and communication files
- Up-dated insurance information, input new SSW, waiver participant & Managing
- Employer information into the Unicentric system; provided Med check report for the
- AWC program; filed new ISP's and other required forms
- Attended monthly team meetings & trainings; answered phone calls; opened mail,copied AWC materials needed for orientation packets.
ADMINISTRATIVE ASSISTANT
Allentown School District
01.2008 - 12.2013
- Reported District data to the state and federal government; managed data analysis,made instructional decisions, evaluated district programs and plans for each schoolyear; reviewed all K-12 research projects ongoing in the district
- Coordinated administration of standardized tests i.e.: PSSA, Keystone Exams, Study
- Island Benchmarks, DIBELS and Gates-MacGinite; managed Sapphire, thedistrictwide student information system
- Administered enrollment for kindergarten registration.
Education
Certificate in Human Resources Management -
Lehigh Carbon Community College
Schnecksville, PABachelor of Arts - Psychology
Allentown, PA05.2010
Associate of Science - Applied Science: Paralegal Studies
Lehigh Carbon Community College
Schnecksville, PA01.2005
Associate of Applied Science - Legal Secretarial Studies
Allentown Business School
Allentown, PA01.1995
Skills
- Greeting and Seating Clients
- Telephone skills
- Organization skills
- File Management
- Office Management
- Office Administration
- Customer and client relations
- Administrative Support
Timeline
Receptionist/HR Assistant
Meals On Wheels Lehigh Valley
04.2024 - Current
Legal Assistant
Gross McGinley, LLP
05.2023 - 11.2024
LEGAL ASSISTANT
Law Offices
10.2022 - 03.2023
CLERK TYPIST III
Commonwealth, Pennsylvania Department of PA Lottery
01.2020 - 08.2022
COMMUNITY ADMINISTRATIVE ASSISTANT & PROJECT COORDINATOR
Neighborhoods of the Lehigh Valley
02.2017 - 02.2019
HUMAN RESOURCES ADMINISTRATIVE ASSISTANT
The Arc of Lehigh and Northampton Counties
04.2016 - 11.2017
ADMINISTRATIVE ASSISTANT
The Arc of Lehigh and Northampton Counties
02.2015 - 04.2016
ADMINISTRATIVE ASSISTANT
Allentown School District
01.2008 - 12.2013
Certificate in Human Resources Management -
Lehigh Carbon Community College
Bachelor of Arts - Psychology
Associate of Science - Applied Science: Paralegal Studies
Lehigh Carbon Community College
Associate of Applied Science - Legal Secretarial Studies
Allentown Business School
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