Shalon Marie Brown-Roland

Field Office Operations

• Interview applicants, petitioners, and beneficiaries for immigration benefits and attend Naturalization Ceremonies through the USCIS Kansas City Field Office.
• Evaluate immigration applications for compliance with federal regulations and policies and consistently meet monthly close goals.
• Provide guidance to applicants regarding immigration processes and required documentation.
• Conduct thorough background checks to maintain security and prevent fraud in the immigration system.
• Enhance client satisfaction by efficiently processing immigration applications and providing timely updates on case status.
• Contribute to policy development by staying informed on current immigration laws, trends, and issues affecting applicants.

Small Business/Self-Employed.

• Use of Internal Revenue Manual, internal programs, Internal Revenue Code and other IRS form, publications, and other documents to make tax determination.
• Interviewed taxpayers or representatives to get a sense of business expenses and other tax issues.
• Reviewed financial statements for accuracy and integrity.
• Ensured compliance with federal tax regulations through thorough review of taxpayer documents and submissions.
• Issued report and other correspondence to inform taxpayer of outcome of audit.

Accounting Operations

Dishonored Checks/Unidentified Remittance

• Duties include using the Integrated Data Retrieval System (IDRS) and Integrated Account Tool (IAT) tools to remove dishonored checks from Master and Non-Master File posting.
• Using research skills to find the correct tax account to place unidentified remittance payments.
• Collaborated with various departments to streamline information flow and improve taxpayer service outcomes.

Input Corrections Operations

Department 2, Submission Processing Department

Identity Theft Unit from September 2012 to September 2014 (Detail)

Notice Review February 2010 to March 2018

• Used Accounts Managements System (AMS) to determine, route or reassign IDT1, IDT2, IDT3 IDT4 and IDT8 CIS cases.
• Interpreted and adapted to changing guidelines to identify issues and determine the proper procedure to use.
• Examination of tax returns and adjustments to taxpayer accounts and notices when incorrect.
• Corresponded with taxpayers at the closing of determination of ID Theft, or for more information if needed.
• Analyzed and resolved tax issues on account through adjusting tax accounts, preparing manual refunds, credit transfers, and recomputing tax, penalties and interest.
• Extensive knowledge of tax law, The Internal Revenue Manual (IRM), IDRS and IAT.
• Helped maintain the integrity of the tax system by identifying instances of potential fraud or abuse through diligent examination practices.

Input Corrections Operations

Department 1, Error Resolutions and Rejects.

Cadre (Temporary Manager) of Wall Team

• Duties included seasonal manager of 10 Wall Unit Clerks.
• Ensured that replies from tax customers through mail and fax were associated to ERS (Error Inventory) returns previously received.
• Managed and motivated employees to be productive and engaged in work.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Achieved departmental goals by ensuring that established processes were followed and that team performance metrics were met.

Input Corrections Operations

Department 1, Error Resolutions and Rejects.

Cadre (Temporary Manager) of Control Team.

• Monitored Daily Error Inventory on Intergraded Data Retrieval System to ensure all returns that fell out of ERVOL (Error Volume) listing was worked by Tax Examiners in Department.
• Managed during peak season up to 32 workers that included permanent, seasonal and temporary employees.
• Led unit operations to ensure compliance with IRS regulations and policies.
• Developed staff to train them on internal systems to enhance efficiency and accuracy in tax processing.
• Conducted performance evaluations to ensure alignment with organizational standards and objectives.

Receipt and Control Operations

Extraction Department

• Duties included inputting time and attendance as the back up for the manager in their absence.
• Extracted Mail and sorted into bins per (Internal Revenue Manual I.R.M.) policy.
• Quality reviewed the mail sorted by unit for accuracy and took the sorted mail to the next department as an Expeditor.
• Workleader from 2008 to 2010.
• Ensured proper handling of confidential documents and sensitive materials.
• Managed daily mail sorting and distribution processes efficiently.

• Selling casino chips and tokens to customers. In-house and personal check cashing. Credit card advances, and other promotional duties.
• Hours per week: 40
• Supervisor: Julian Granger ((816) 414-7000)
• Okay to contact this Supervisor: Yes

• Sort mail manually and with machines by zipcode. Tag airline mail.
• Salary: $10.00 USD Per Hour
• Hours per week: 40
• Supervisor: Bridgette ((800)275-8777 )
• Okay to contact this Supervisor: Yes

• Using a microfiche and microfilm machine to mail and fax copies of bank statements and checks at the request of customers or for in-house purposes.
• Hours per week: 40
• Supervisor: Rubye ((816) 234-2000)
• Okay to contact this Supervisor: Yes