Shalonski Murray

Courteous and friendly customer service team member with solid call center background focused on handling inbound calls. Resolve issues through diligent research, conflict management and technical abilities. Keep CRM updated and all paperwork current to prevent delays and errors. Thorough, diligent [Job Title] well-versed in handling customer inquiries and concerns. Strengthens customer loyalty by fully resolving billing, product and account issues. Delivers high-quality service using excellent call control and communication skills. Responsive and adaptable customer service team member attentive to unique needs of individual callers. Competent in meeting quality and performance demands with excellent call control and communication skills. Excels in building trust and rapport to quickly understand requirements and build brand loyalty. Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls. Talented [Job Title] skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

• Help Desk Analyst, Tier 1 Support Specialist - HDI.