Shalu Alex
Birmingham,AL
Summary
Highly dedicated, motivated and hardworking professional with extensive customer service experience, managing multiple tasks with a positive attitude. Detail-oriented team player with strong organizational skills, eager to start working right away. Knowledgeable and dedicated customer service professional with extensive experience in Healthcare IT industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Customer Operations Manager
BD-CareFusion
12.2017 - 02.2018
- Interacted well with clinicians to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Lead trainer with Clinical Operations team on Pharmacy application for employee training and SOPs.
Senior Clinical Analyst
CareFusion
11.2011 - 11.2017
- Participated in quality assurance reviews to verify accuracy and reliability of hospital data.
- Collaborated with clinicians, assisting with clinical data reporting.
- Enforced strict data validation rules to maintain accuracy and completeness of clinical data.
- Provided training for clinicians on data retrieval and manipulation to assist with better patient outcomes.
- Supported large hospital systems with patient management through internal applications.
Internship Student
CDC
01.2011 - 05.2011
- Worked with large data sets to provide analysis and understand socio-economic information on minority populations
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Education
Master of Arts - Epidemiology
University of Alabama At Birmingham
Birmingham, AL08.2011
Bachelor of Arts - Biology
Columbus State University
Columbus, GA05.2008
Skills
- Customer Queries
- Customer Care
- Customer Relationship Management
- Operational Standards
- Documentation Creation
- Process Development and Streamlining
Timeline
Customer Operations Manager
BD-CareFusion
12.2017 - 02.2018
Senior Clinical Analyst
CareFusion
11.2011 - 11.2017
Internship Student
CDC
01.2011 - 05.2011
Master of Arts - Epidemiology
University of Alabama At Birmingham
Bachelor of Arts - Biology
Columbus State University
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