Shalu Kumar
Quality Assurance Analyst
AVON,CT
Summary
Detail-oriented quality assurance and testing professional offers strong research and debugging skills. Personable individual successful at working in team-based environment.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Manager/Quality Assurance Analyst
AFCD, LLC
Avon, CT
12.2016 - Current
- Analyzed and tested different builds to identify, trace and help resolve bugs.
- Fixed identified issues to increase productivity and boost workflows.
- Created and achieved product quality objectives and met product specifications.
- Determined server operating limits by conducting weekly load tests.
- Created accurate and successful test scripts to manage automated testing of certain products and features.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Maintained knowledge of regulatory requirements from accrediting bodies and federal, state and local requirements.
- Appointed as main corporate office contact, handling questions and issues from customers and vendors.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Provided training to over ten onboarding team members in 2019.
Software Quality Assurance Analyst
FIT Staffing
Northampton, MA
11.2015 - 11.2016
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Debugged code and located root causes of problems by reviewing configuration files and logs.
- Incorporated delivery requirements into planning of testing schedules.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Developed and maintained defect databases for known issues.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Advised developers on problems with databases, performance and other issues.
- Documented testing procedures for developers and future testing use.
- Kept scripts and test cases updated with current requirements.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
Quality Assurance Tester
FIT Staffing
Agawam, MA
07.2014 - 11.2015
- Recommended changes to [Product or service] during iterative development, rapidly advance prototyping efforts through continuous improvement.
- Escalated issues discovered during QA testing, facilitating rapid resolution by supplying detailed information on fault parameters and replicability.
- Kept scripts and test cases updated with current requirements.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Identified and tracked defects with Jira and supported developers in resolving problems by completing additional tests.
- Developed and maintained defect databases for known issues.
- Advised developers on problems with databases, performance and other issues.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
Senior Quality Assurance Analyst
Investment Technology Group Inc
Boston, MA
02.2007 - 03.2010
- Proposed development and testing improvements to positively impact usability, function and performance.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Analyzed and tested different builds to identify, trace and help resolve bugs.
- Created and achieved product quality objectives and met product specifications.
- Created test cases and test scripts to maintain cohesive team approach to product development.
- Completed black box, functional & regression tests under tight deadlines to meet client demands and project timelines.
- Monitored activities and supporting systems to meet compliance regulations.
- Collaborated with developers and project managers to assess program capabilities, features and testing demands.
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Reviewed project requirements to uncover bugs and vulnerabilities and help maintain project schedule.
- Served as department lab automation quality assurance analyst for the core project.
Account Manager Commercial Banking
Royal Bank Of Canada, Wealth Management
Toronto, ON
10.1998 - 07.2001
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Built relationships with clients to establish new contracts.
- Increased market share by improving responsiveness and timeliness to customer needs.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
Education
Professional Project Management Certified - Professional Project Management Certification
PMI.org
Toronto, ON 01.2019 - 06.2019
E-Commerce & Programming Diploma - E-Commerce & Programming
Toronto School of Business
Toronto, ON 03.2002 - 05.2004
Bachelor of Arts - English Language And Literature Honors
Mehr Chand Mahajan College For Women
Chandigarh, IndiaSkills
Testing plans
Technical Analysis
Group presentations
Bug tracking
Hardware and software installation
Process implementation
Project Management
Quality assurance
Search Engine Optimization
Data analysis
Timeline
Professional Project Management Certified - Professional Project Management Certification
PMI.org
01.2019 - 06.2019
Manager/Quality Assurance Analyst
AFCD, LLC
12.2016 - Current
Software Quality Assurance Analyst
FIT Staffing
11.2015 - 11.2016
Quality Assurance Tester
FIT Staffing
07.2014 - 11.2015
Senior Quality Assurance Analyst
Investment Technology Group Inc
02.2007 - 03.2010
E-Commerce & Programming Diploma - E-Commerce & Programming
Toronto School of Business
03.2002 - 05.2004
Account Manager Commercial Banking
Royal Bank Of Canada, Wealth Management
10.1998 - 07.2001
Bachelor of Arts - English Language And Literature Honors
Mehr Chand Mahajan College For Women