SHALU SIKHA
Naperville,IL
Summary
Resourceful Customer Relations Executive known for completing tasks efficiently and productively. Possess specialized skills in conflict resolution and customer satisfaction analysis. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and positive outcomes in client interactions.
Overview
1
1
Certification
Work History
Customer Relations Executive
Bajaj Capital Insurance Broking
VARANASI , UTTAR PRADESH, INDIA
- Developed customer relations strategies to ensure customer satisfaction.
- Built strong relationships with customers by responding promptly to their inquiries.
- Collaborated with other departments to resolve customer complaints efficiently.
- Maintained accurate records of customer interactions and transactions.
- Prepared reports summarising customer feedback, trends, opportunities and challenges.
- Participated in trade shows, conferences, exhibitions. to promote the company's brand.
- Drafted presentations highlighting key features of the company's products and services.
- Assisted in developing pricing strategies by understanding the value proposition of products and services from a customer's perspective.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Completed continuing education and training programs for professional development.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Supported sales team members to drive growth and development.
- Promoted available products and services to customers during service, account management and order calls.
- Strengthened customer retention by offering discount options.
Education
MBA - HR & Marketing
R D ENGNEERING COLLEGE(RDEC)
GHAZIABAD, INDIA01.2015
BBA -
SCHOOL OF MANAGEMENT SCIENCES
VARANASI,INDIA01.2013
Skills
- Presentation skill
- Communication skill
- Analytical
- Problem solving
- Organizational ability
- Brand building
- Business development
- Advertisement
- Negotiation skill
- Cross-selling abilities
- Complaint Handling
- Data Entry
- Report Generation
- Microsoft Office Suite
- Client Retention Strategies
Accomplishments
- Technology Business Incubator From Institute of Technology( Banaras Hindu University)
- Star Team and Best Project Team Award
- Recognition for the best Innovative ideas for FY16
Certification
- Digital Marketing Framework, Great Learning Academy, July 2024
- Effective Communication,Great Learning Academy, July 2024
- Inventory Management, July 2024
- Customer Relationship Management, July 2024
Languages
English
Professional
Hindi
Professional
Timeline
- Digital Marketing Framework, Great Learning Academy, July 2024
- Effective Communication,Great Learning Academy, July 2024
- Inventory Management, July 2024
- Customer Relationship Management, July 2024
Customer Relations Executive
Bajaj Capital Insurance Broking
MBA - HR & Marketing
R D ENGNEERING COLLEGE(RDEC)
BBA -
SCHOOL OF MANAGEMENT SCIENCES
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