Shalu Thakur

Customer Service Representative

worldlink communications Ltd

Nepal, Nepal

11.2017 - 05.2021

Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Developed strong relationships with customers by providing personalized assistance and support.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Developed strong customer relationships to encourage repeat business.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Supported sales team members to drive growth and development.
Updated databases with new and modified customer data.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Conferred with customers by telephone or in person to provide information about products or services and take orders.
Promoted available products and services to customers during service, account management and order calls.
Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Recommended improvements in products, service and billing methods to management to prevent future problems.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Took special orders in person and over telephone, generating additional revenue every month.
Prepared and evaluated CRM reports to identify problems and areas for improvement.
Liaised between customers and retail buyers to expedite orders and meet customer demands.
Updated system with order specifics and customer details, preferences, and billing information.
Contacted customers about potential service upgrades, new services and account changes.
Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Oversaw warranty counseling process to manage expense controls.

Summary

Overview

Work History

Customer Service Representative

Education

Bachelor of Science - Computer Science And Information Technology

Skills

Affiliations

Languages

Timeline

Customer Service Representative

Bachelor of Science - Computer Science And Information Technology

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