Knowledge of Salesforce
Shalunda Arnold
Dayton,OH
Summary
I Am a Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. I'm Known for successfully handling escalated customer support issues. I Am a Highly-motivated employee with a desire to take on new challenges. I have Strong work ethic, adaptability, and exceptional interpersonal skills. I Work effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Infocision Management
Dayton, OH
11.2016 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
Front Desk Receptionist
Crown Plaza Hotel
Dayton, OH
03.2013 - 11.2016
- Monitored visitor access control systems including issuing identification badges when necessary.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Greeted customers warmly and made them feel welcome.
- Updated customer information in databases regularly to ensure accuracy of records.
- Handled sensitive information in a confidential manner.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to customer inquiries via phone, email, and in person.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Education
Associate of Business Administration - Business
Southwestern College, Dayton Ohio
Dayton, OH06-1999
Skills
- Inbound and Outbound Calling
- Scheduling
- Product Knowledge
- Data Entry
- Data Collection
- Appointment Scheduling
- Active Listening
- Sales closing
- Customer Education
- Client Relations
- Order Processing
- Typing proficiency
Software
Knowledge of Talkdesk
Timeline
Customer Service Representative
Infocision Management
11.2016 - Current
Front Desk Receptionist
Crown Plaza Hotel
03.2013 - 11.2016
Associate of Business Administration - Business
Southwestern College, Dayton Ohio
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