SHALUNDA BROWN
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Fraud and Claims Operations Specialist
Wells Fargo
10.2024 - Current
- Investigate debit card fraud alerts and suspicious online activity using CIV, TAS, and Hogan.
- Assess transactions against AML and Reg E guidelines; escalate high-risk cases as needed.
- Document findings in Pega with clarity and compliance for audit readiness.
- Mentor junior analysts on fraud trends, case resolution strategies, and documentation standards.
- Review login patterns and IP activity to detect compromised accounts.
- Coordinate with compliance and legal teams to ensure timely and appropriate case handling.
Trade Services Processor
Wells Fargo
12.2021 - 10.2024
- Reviewed trade documentation to detect red flags in accordance with UCP600 and ISBP.
- Supported AML initiatives by tracking and logging trade activity anomalies.
- Led process improvements in account tracking through Excel-based monitoring tools.
- Collaborated with fraud analysts to flag and escalate high-risk international trades.
- Trained new hires on document vetting standards and procedural workflows.
Retirement Specialist II
Principal Life Insurance
06.2021 - 12.2021
- Guided clients through complex retirement plan options while ensuring compliance with financial regulations.
- Researched account issues and implemented resolutions with a customer-focused approach.
- Educated clients on IRS regulations, rollover rules, and distribution processes.
- Maintained detailed call and transaction logs for compliance tracking.
Retirement Specialist I
Wells Fargo
08.2019 - 06.2021
- Supported participant enrollments, account changes, and compliance-related escalations.
- Delivered proactive support and follow-ups to ensure successful transactions.
- Handled plan eligibility reviews and updated participant account records.
- Communicated with internal departments to expedite account corrections.
Financial Crimes Specialist II
Wells Fargo
06.2017 - 04.2019
- Investigated alerts for fraud, money laundering, and identity theft; filed SARs for confirmed cases.
- Used Hogan, Pega, and third-party databases to assess risk and recommend actions.
- Maintained audit-compliant logs and assisted in SAR writing training sessions.
- Provided feedback to improve alert logic and reduce false positives.
- Partnered with peers to conduct trend analysis on recurring fraud types.
Phone Banker II
Wells Fargo
02.2015 - 06.2017
- Handled 50-70 inbound calls daily, assisting with fraud claims, account access, and client education.
- Achieved high performance in QA metrics and served as floor support for peer guidance.
- Submitted fraud reports and escalations for compromised accounts.
- Delivered personalized banking guidance to meet customer needs.
HR Representative - Annual Enrollment
Aon Hewitt
09.2015 - 07.2016
- Assisted employees with benefit enrollments and HR policy navigation during high-volume periods.
- Created HR cases and resolved complex inquiries with confidentiality and accuracy.
- Guided employees through healthcare, retirement, and insurance selections.
- Tracked and updated enrollment data in compliance with internal standards.
Assistant Manager
Torrid
Omaha
11.2010 - 07.2013
- Supervised store operations, managed inventory, and led a high-performing sales team.
- Supported recruitment, training, and visual merchandising to align with brand goals.
- Managed scheduling, payroll, and team performance evaluations.
- Monitored loss prevention metrics and implemented theft deterrence protocols.
Education
State Board Certified
Vatterott College
Omaha09-2009
Skills
- Fraud Risk Investigation
- BSA/AML Compliance
- OFAC Screening
- SAR Filing
- Transaction Monitoring
- Client Research
- Quality Control
- Hogan
- TAS
- Pega
- CIV
- DAT
- Etran
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- 10-Key
- Typing: 40 WPM
- Peer Mentoring
- Communication
- Confidentiality & Integrity
- Proficient in Windows-based applications
- Initiative and self-direction
- Sound problem-solving and decision-making
- Growth Mindset
- Case resolution
- Risk assessment
- Communication skills
- Team collaboration
- Attention to detail
- Critical thinking
- Task prioritization
- Initiative-taking
- Organizational skills
- Effective communication
- Industry trends awareness
- Analytical thinking
- Claims adjustment
- Investigation support
- Claims processing
- Document review
- Teamwork and collaboration
- Conflict resolution
- Multitasking Abilities
- Financial transactions
- Claims analysis
- Regulatory compliance adherence
- Forms preparation
Knowledge And Skills
- Ability to read and interpret client documents, financial transaction and account records, transaction monitoring alerts, open-source information, industry research and regulatory analysis, and statutory language pertaining to BSA/AML
- Supported OFAC compliance through transaction review and escalation of potential sanctions concerns in cross-border trade settlements
- Ability to write clear and accurate reports, narratives, and correspondence for both internal and external audiences using correct and professional spelling and grammar.
- Ability to write and speak effectively in English using correct spelling and grammar.
- Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
- Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel.
- Moderate keyboard skills at 40 wpm.
- Excellent customer service skills.
Timeline
Fraud and Claims Operations Specialist
Wells Fargo
10.2024 - Current
Trade Services Processor
Wells Fargo
12.2021 - 10.2024
Retirement Specialist II
Principal Life Insurance
06.2021 - 12.2021
Retirement Specialist I
Wells Fargo
08.2019 - 06.2021
Financial Crimes Specialist II
Wells Fargo
06.2017 - 04.2019
HR Representative - Annual Enrollment
Aon Hewitt
09.2015 - 07.2016
Phone Banker II
Wells Fargo
02.2015 - 06.2017
Assistant Manager
Torrid
11.2010 - 07.2013
State Board Certified
Vatterott College
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