Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shalwinder Kaur

Fresno,CA

Summary

Knowledgeable Dispatcher with 1.5 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Dispatcher

Temple Carriers Inc
Fresno, CA
02.2022 - 10.2023
  • Received and dispatched calls for emergency services.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Updated records of driver locations, delays, and cancellations.
  • Resolved customer complaints related to service issues or delays.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Verified driver credentials prior to assigning them a route or task.
  • Prepared weekly performance reviews for drivers based on their adherence to company standards.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about product availability, shipping information and status updates.

Supervisor of Operations

7-eleven
Las Vegas, NV
01.2021 - 01.2022
  • Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
  • Coordinated with other departments to ensure smooth flow of work processes and communication.
  • Ensured compliance with all applicable laws, regulations, and standards.
  • Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
  • Conducted regular reviews with team members to assess their performance and provide feedback as needed.
  • Identified process improvements that could reduce costs or improve service quality and efficiency levels.
  • Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
  • Collaborated with senior leadership on strategic initiatives related to operations.
  • Managed budgets associated with projects or initiatives within the department.

Kitchen Manager

Pizza Delight
Antigonish , WI
10.2019 - 12.2020
  • Developed and implemented kitchen policies, procedures and quality standards.
  • Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
  • Trained new kitchen staff on proper food handling techniques and safety regulations.
  • Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
  • Inspected equipment regularly to identify necessary repairs or replacements.
  • Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.

Education

Business Management - Business

Humber College
Toronto ON
11.2018

High School Diploma -

St Solider Divine Public School
Punjab IN
03.2016

Skills

  • Service Coordination
  • Data Entry
  • Driver Communication
  • Dispatch Coordination
  • Schedule Management
  • Database Management
  • Work Order Management
  • Training New Hires
  • Customer Relations

Languages

English
Professional
Hindi
Professional
Punjabi
Professional

Timeline

Dispatcher

Temple Carriers Inc
02.2022 - 10.2023

Supervisor of Operations

7-eleven
01.2021 - 01.2022

Kitchen Manager

Pizza Delight
10.2019 - 12.2020

Business Management - Business

Humber College

High School Diploma -

St Solider Divine Public School
Shalwinder Kaur