Shalyn Dossett

Dedicated full time stay at home parent; foster mother; nanny

• Developed and implemented HR policies to enhance employee engagement and retention.
• Facilitated performance management processes, ensuring alignment with organizational goals.
• Managed employee relations issues, fostering a positive and inclusive work environment.
• Oversaw compensation and benefits administration, ensuring competitiveness within the industry.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.

• Resolved customer inquiries and issues through effective communication and problem-solving techniques.
• Managed high call volumes while maintaining quality service standards and customer satisfaction.
• Documented interactions accurately in CRM system to ensure seamless follow-up and support.
• Collaborated with team members to improve response times and enhance overall customer experience.