Shalyn Gay
Lexington,KY
Summary
Dedicated nursing student with a diverse background in project management, customer service, training, and supervision. Proven ability to lead teams and manage projects effectively, ensuring high levels of customer satisfaction and operational efficiency. Strong communication and interpersonal skills, with a commitment to providing compassionate care and support. Eager to leverage my experience in healthcare settings to contribute positively to patient outcomes and team dynamics.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Manager
Conduent
12.2021 - 06.2023
- Delivered completed projects on time by prioritizing multiple tasks.
- Analyzed project data to identify trends and areas for improvement.
- Kept senior management well-informed by preparing and presenting project status reports.
- Provided status updates for projects, delivering information to all stakeholders.
- Partnered with project team members to identify and quickly address problems.
- Prepared all supplies and equipment
- Supervised work of 10 team members, offering constructive feedback regarding work performance.
- Managed budgets, resources, and timelines for multiple simultaneous projects, ensuring maximum efficiency.
- Collaborated with cross-functional teams to achieve optimal results in a fast-paced environment.
- Communicated deadline updates, outlined action items and offered targeted solutions to team members.
- Cultivated a positive work environment that fostered teamwork, creativity, and productivity among all team members.
- Utilized advanced project management tools to monitor progress, analyze data, generate reports, identify trends, and inform decision-making processes throughout each phase of a project''s life cycle.
- Exceeded client expectations in delivering comprehensive solutions that addressed their unique challenges and needs.
New Hire Coordinator
Conduent
05.2021 - 12.2021
- Managed background checks and reference verification processes for candidate selection, ensuring a secure work environment for all employees.
- Coordinated with payroll and benefits specialists to ensure seamless integration of new employees into company systems.
- Enhanced employee retention by implementing effective orientation programs for new hires.
- Monitored trends in hiring and retention, providing valuable insights for HR leadership and company executives.
- Created informative welcome packets for new employees containing essential information about company culture, policies, benefits, and expectations.
- Facilitated communication between new hires and their supervisors, fostering positive working relationships from day one.
- Ensured smooth transitions for new employees with timely coordination of necessary paperwork, equipment, and resources.
- Conducted exit interviews for departing employees to identify areas for company improvement and increase employee satisfaction.
Supervisor
Conduent
10.2020 - 05.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Trainer
Conduent
09.2019 - 10.2020
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Improved learning outcomes with application of adult learning principles in all training programs.
Customer Service Representative
Conduent
06.2016 - 09.2019
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Answered customer telephone calls promptly and in an appropriate manner
- Determined customer needs by asking relevant questions and listening actively to the responses
- Knowledgeable in Medical and Pharmacy Insurance
- Processing payments and handing confidential information
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Applied Science - Nursing
Sullivan University
Lexington, KY12-2024
High School Diploma -
Paul Laurence Dunbar High School
Lexington, KY05-2016
Skills
- Microsoft Excel
- Microsoft Office
- Organizational Skills
- Communication Skills
- Employee Orientation
- Curriculum Development
- Time Management
- Clerical Experience
- Administrative Experience
- Interviewing
- Payroll
- Project Coordination
- Budgeting
- Research
- Project Management
- Customer Relations
- Staff Management
- Advanced problem solving
- Budget Control
- Cross-Functional Collaboration
- Coaching and Mentoring
Certification
Medicaid Nurse Aide, 12/01/21, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Project Manager
Conduent
12.2021 - 06.2023
New Hire Coordinator
Conduent
05.2021 - 12.2021
Supervisor
Conduent
10.2020 - 05.2021
Trainer
Conduent
09.2019 - 10.2020
Customer Service Representative
Conduent
06.2016 - 09.2019
Associate of Applied Science - Nursing
Sullivan University
High School Diploma -
Paul Laurence Dunbar High School
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