Shalyn Homan
Muncie,IN
Summary
Dedicated Team Leader with expertise issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dairy Frozen Team Leader
Meijer
Muncie , IN
04.2024 - Current
- Coordinates team activities and delegates tasks to ensure efficient completion of projects.
- Developes strategies for problem solving and conflict resolution among team members.
- Analyzes data from various sources to identify areas of improvement in the department's operations.
- Collaborates with other departments to ensure alignment of goals across teams.
- Delegates daily tasks to team members to optimize group productivity.
- Offers training and support to keep team members motivated and working toward objectives.
Grocery Lead
Meijer
Muncie, IN
12.2023 - 04.2024
- Ensured timely replenishment of shelves with merchandise according to store standards.
- Coached and trained new employees on their job responsibilities.
- Provided feedback to management regarding areas of improvement within the department.
- Collaborated with other departments to ensure smooth flow of operations across the store.
General Merchandise Lead
Meijer
Indianapolis, IN
10.2023 - 12.2023
- Performed physical inventory counts to ensure accuracy of inventory records.
- Assisted in stocking shelves with new inventory and replenishing existing inventory.
- Assisted customers with product selection and ordering processes via telephone or face-to-face interactions.
General Merchandise Team Leader
Meijer
Indianapolis, IN
01.2023 - 10.2023
- Maintained accurate inventory records through manual systems and or computerized databases.
- Organized storage areas for efficient use of space.
- Provided customer service by answering questions about product location, price and availability.
- Implemented discipline policies and procedures.
- Collaborated with team members across departments to ensure alignment with organizational objectives.
- Performed physical inventory counts to ensure accuracy of inventory records.
Customer Service Team Leader
Meijer
Indianapolis, IN
12.2021 - 01.2023
- Scheduled, assigned, and monitored daily work activities of customer service team members.
- Conducted performance reviews for customer service staff on a regular basis.
- Implemented appropriate discipline when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Service Coordinator
Meijer
Indianapolis, IN
10.2020 - 12.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by helping to train others.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
Cashier
Meijer
Indianapolis, IN
07.2018 - 10.2020
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Education
Bachelor of Arts - General Studies
Indiana University - Purdue University Indianapolis
Indianapolis, IN05-2021
Skills
- Complaint resolution
- Client Service
- Team Supervision
- Cash Handling
- Coaching and Mentoring
- Shift Scheduling
- Relationship Building
- Calm Under Pressure
Certification
- CPR Certified
References
References available upon request.
Timeline
Dairy Frozen Team Leader
Meijer
04.2024 - Current
Grocery Lead
Meijer
12.2023 - 04.2024
General Merchandise Lead
Meijer
10.2023 - 12.2023
General Merchandise Team Leader
Meijer
01.2023 - 10.2023
Customer Service Team Leader
Meijer
12.2021 - 01.2023
Service Coordinator
Meijer
10.2020 - 12.2021
Cashier
Meijer
07.2018 - 10.2020
Bachelor of Arts - General Studies
Indiana University - Purdue University Indianapolis
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