Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shalyn Larson

Grapevine,TX

Summary

Experienced Wholesale Manager at Quicklotz with a proven track record in strategic sourcing and exceptional customer service. Successfully expanded the client base and increased revenue through innovative marketing strategies and effective negotiation. Adept at logistics coordination and team leadership, fostering strong relationships that drive operational excellence and client satisfaction. Reliable, adaptable and highly organized, ensuring smooth operations and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Wholesale Manager

Quicklotz
10.2022 - Current
  • Managed inventory effectively for optimal product availability and minimized overstock situations.
  • Expanded client base with proactive outreach initiatives, resulting in a more diverse portfolio of customers.
  • Negotiated favorable contracts with suppliers, securing competitive pricing and advantageous terms.
  • Coordinated logistics processes to ensure timely delivery of products, maximizing customer satisfaction. I schedule truckloads and LTL's daily, juggling 20 plus loads weekly.
  • Spearheaded trade show participation efforts as a means of promoting company products and expanding reach within the market space. I have attended trade shows for Sales for the last 3 years in Las Vegas.
  • Implemented innovative merchandising displays that attracted new clients and boosted sales figures.
  • Streamlined warehouse operations, enhancing efficiency and reducing operational costs.
  • Delivered exceptional customer service while resolving disputes or addressing concerns promptly, maintaining high levels of client retention.
  • Established strong relationships with key industry partners, generating valuable networking opportunities for the company.
  • Assisted in budget development and monitoring efforts while ensuring strict adherence to financial targets for the wholesale division.
  • Negotiated pricing and terms with vendors to secure best value for company.
  • Identified opportunities to reduce lead times and improve inventory management.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Established and maintained accurate records of purchases, pricing and payment terms.
  • Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
  • Created purchasing policies and procedures that complied with company standards and regulatory requirements.
  • Hired and trained purchasing staff to improve effectiveness of purchasing operations.
  • Completed monthly profit and loss performance reports.
  • Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.
  • Developed and executed marketing strategies for increased brand visibility within the wholesale market.
  • Increased wholesale revenue by implementing strategic sales techniques and cultivating strong customer relationships. My yeary sales for 2024 was $4,000,000. My sales for 2023 was $3,000,000.

Assistant Store Manager

Quicklotz
04.2021 - 10.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Waitress

Christies Kitchen
04.2017 - 04.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Increased sales significantly by upselling higher-end products to customers.

CNA

Greater Gaston Endoscopy Center
01.2018 - 08.2019
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Education

Certification - CNA 1

Cleveland Community College
Shelby, North Carolina
07-2018

High School Diploma -

Burns High School
Shelby, NC
06-2017

Skills

  • Customer service
  • Logistics Coordination
  • Sales
  • Time management
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Team leadership
  • Strategic sourcing
  • Operations management
  • Market research
  • Negotiation
  • Account management
  • Vendor sourcing
  • Contract management

Timeline

Wholesale Manager

Quicklotz
10.2022 - Current

Assistant Store Manager

Quicklotz
04.2021 - 10.2022

CNA

Greater Gaston Endoscopy Center
01.2018 - 08.2019

Waitress

Christies Kitchen
04.2017 - 04.2021

Certification - CNA 1

Cleveland Community College

High School Diploma -

Burns High School

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