Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shalyn Simon

Houston

Summary

Adaptable staff leader with stellar work history. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

10
10
years of professional experience

Work History

Assistant Manager

The Savoy
10.2024 - Current
  • Assisted in daily operations to ensure efficient workflow and adherence to company policies.
  • Coordinated staff schedules and managed employee.
  • Trained new employees on operational procedures and company standards for performance excellence.
  • Analyzed customer feedback to identify areas for service improvement and developed action plans.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Constructed a floor chart to designate areas for each shift assignment.

Floor Manager

The Domain Restaurant
03.2020 - 2024
  • Welcomed customers and employees with genuine smiles and positive energy.
  • Coordinated scheduling to ensure adequate staffing during peak hours.
  • Conducted training and hiring processes to build a skilled team.
  • Created and managed floor and zone charts to improve operational flow.
  • Achieved high customer satisfaction levels, encouraging repeat visits.

Human Resources

Harris County Sheriff Office
10.2022 - 01.2023
  • Greeted officers and addressed inquiries to enhance communication.
  • Answered and transferred calls to appropriate departments efficiently.
  • Filed documents systematically to maintain organized records.
  • Assisted Payroll with processing tasks to ensure accuracy.
  • Distributed badges and ensured proper identification issuance.
  • Managed paperwork distribution for operational effectiveness.

Business Industrial Division

Harris county Appraisal district
04.2019 - 11.2020
  • Managed data entry processes for scanned renditions within the system.
  • Organized and maintained files for business renditions efficiently.
  • Supported a variety of job duties as required by supervisors.
  • Participated in special projects aimed at improving workflow.
  • Took phone calls, ensuring all information relayed was accurate.
  • Verified calculations to confirm accuracy of total amounts.

Customer Service Representative

Ace Cash Express
08.2015 - 06.2019
  • Educated customers on available products to enhance purchasing decisions.
  • Maintained store security to prevent loss and ensure safety.
  • Processed MoneyGram and bill pay transactions efficiently.
  • Handled cash and check transactions with accuracy and attention to detail.
  • Provided card services to streamline customer transactions.
  • Delivered exceptional customer service both in-store and over the phone.
  • Facilitated loan applications to assist customers with financial needs.

Education

High School Diploma -

Nordonia High School
Macedonia, OH

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making

Timeline

Assistant Manager

The Savoy
10.2024 - Current

Human Resources

Harris County Sheriff Office
10.2022 - 01.2023

Floor Manager

The Domain Restaurant
03.2020 - 2024

Business Industrial Division

Harris county Appraisal district
04.2019 - 11.2020

Customer Service Representative

Ace Cash Express
08.2015 - 06.2019

High School Diploma -

Nordonia High School

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Shalyn Simon