Shalynn Ellison
Denton
Summary
Dynamic professional committed to continuous learning and skill development, with a strong focus on adapting to evolving industry standards. Authorized to work in the US for any employer, bringing a versatile skill set and a proactive approach to problem-solving. Eager to leverage knowledge and experience to contribute effectively in a collaborative environment. Passionate about driving results and fostering innovation in every endeavor.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations/Merchandise Manager
Dollar Tree
02.2023 - Current
- Coordinating and managing the filling of store orders, the selection of orders, loading of trailers and all related paperwork; Monitor loads to ensure merchandise is loaded according to quality standards.
- Design displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
Customer Service Representative
AmeriFlex Financial Services
08.2020 - 03.2023
- Assisted customers with questions about payroll cards. Directed customers to departments where they can be assisted. Deescalate calls that come in with irritate consumers, providing the best solutions for the company and the customer.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Call Center Web Tech
PFSweb
09.2017 - 12.2019
- Responsibilities
- Performed troubleshooting and diagnosis on website issues.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Quality control /eBay Rep.
Sims Recycling Solutions
12.2012 - 02.2017
- Responsibilities
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Made Postings of merchandise materials for resale
- Observed packing operations to verify conformance to specifications.
Education
High School Diploma -
Duncanville High School
01.2011
BBA - Business Administration
Strayer University
Herndon, VA04-2026
Skills
- Client support
- Effective organizational skills
- Excel Microsoft
- Effective communication
- Technical support
- Conflict resolution strategies
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved employee retention by creating a positive work environment with accuracy and efficiency.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
Certified Volunteer Administration
Languages
English
Native or Bilingual
Timeline
Operations/Merchandise Manager
Dollar Tree
02.2023 - Current
Customer Service Representative
AmeriFlex Financial Services
08.2020 - 03.2023
Call Center Web Tech
PFSweb
09.2017 - 12.2019
Quality control /eBay Rep.
Sims Recycling Solutions
12.2012 - 02.2017
High School Diploma -
Duncanville High School
BBA - Business Administration
Strayer University
FIELD OF INTERESTS
- Customer service
- Administrative Work
- Technical support