ShaLynn Frelix
DeKalb,IL
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Department of Rehabilitation Services
DeKalb, IL
08.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with medication reminders.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported clients to and from medical appointments with safety and efficiency.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Caregiver
Help At Home
DeKalb, IL
09.2021 - 08.2022
- Conferred with supervisor to discuss patient condition and medical care.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
Counter Checker
Schnucks Markets
Rockford, IL
11.2016 - 10.2020
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reviewed weekly sales ads and monitored price changes.
Customer Service Representative
The Connection Inc.
Rockford, IL
01.2020 - 05.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Guilford High School
Rockford, IL06.2016
Skills
- Progress documentation
- Community integration
- Meal Planning and Preparation
- First Aid and Safety
- Flexible schedule and availability
- Organization and Time management
- Cash Drawer Management
- Payment collection
- Retail Merchandising
- Refund Handling
- ID Verification
- Cash Register Operation
- Refunds and exchanges
- Coaching and mentoring
- Cash Handling
- Inbound and Outbound Calling
- Creative problem solving
Certification
- CNA - Certified Nurse Assistant
- CPR Certification
Timeline
Personal Care Assistant
Department of Rehabilitation Services
08.2022 - Current
Caregiver
Help At Home
09.2021 - 08.2022
Customer Service Representative
The Connection Inc.
01.2020 - 05.2020
Counter Checker
Schnucks Markets
11.2016 - 10.2020
High School Diploma -
Guilford High School