Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sha'Lynn Lawson

Winston-Salem,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized, motivated and eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

9
9
years of professional experience

Work History

Sale Floor Associate

Goodwill Industries of KYOWVA area
Sophia, WV
12.2023 - Current
  • Greeted customers and provided excellent customer service.
  • Organized merchandise in the store for easy access by customers.
  • Maintained a clean and organized work area throughout the shift.
  • Resolved customer complaints or referred them to management for resolution.
  • Helped other team members as needed during peak business times.
  • Performed general housekeeping duties such as sweeping floors, dusting shelves.
  • Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Bagged or packaged purchases and wrapped gifts.

Assistant Key Holder

Esmoke Tabacco and Vape
Winston-Salem, NC
10.2022 - 08.2023
  • Opened the store on schedule and prepared for the day's business activities.
  • Maintained accurate records of daily sales, deposits, and inventories.
  • Supervised staff performance and provided feedback to ensure quality customer service.
  • Managed cash register operations including opening and closing procedures.
  • Performed regular inventory counts to maintain accuracy of stock levels.
  • Trained new employees on store policies, product knowledge, and customer service techniques.
  • Provided guidance to team members regarding job duties, workflows, and customer service standards.
  • Ensured store was secure and locked at closing time.
  • Developed solutions to improve operational efficiency within the store environment.
  • Collaborated with management on promotional campaigns to increase sales volume.
  • Responded promptly to customer inquiries via phone or email communications.
  • Actively promoted merchandise through visual displays and suggestive selling techniques.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Assisted in general housekeeping to maintain store image.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.

Front Desk Associate

Massage Envy
Winston-Salem, NC
05.2021 - 09.2022
  • Greeted guests upon arrival and provided excellent customer service.
  • Maintained daily records of all transactions, including payments and cancellations.
  • Processed guest payments through cash registers or credit card machines in an accurate manner.
  • Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
  • Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
  • Performed nightly audit of cash register drawers to verify accuracy of funds on hand.
  • Resolved customer complaints in a professional manner while maintaining high standards of service quality.
  • Maintained inventory levels of office supplies needed for front desk operations.
  • Prepared end-of-day reports detailing total number of guests checked in and out during shift.
  • Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Answered phone and emails to make reservations and take guest information.
  • Managed customer complaints and rectified issues to complete satisfaction.

Lead Server

Wake Forest University | Graylyn
Winston-Salem, NC
05.2017 - 09.2020
  • Managed staff of 6 servers, delegating tasks and ensuring timely completion.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
  • Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
  • Performed cashier duties such as taking payments from customers and making change accurately.
  • Enforced health regulations concerning food handling, storage, sanitation practices.
  • Set up banquet functions according to instructions provided by banquet captain or manager.
  • Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Verified legal drinking age before serving beer, wine and liquor to comply with state law.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Informed customers of daily specials and signature menu items.
  • Attended meetings to learn and share information and find ways to enhance customer dining experience.

Server/Hostess

Twin Peaks Restaurants
Winston-Salem, NC
09.2016 - 05.2017
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.

Store Associate

Food Lion
Beckley, WV
04.2015 - 09.2016
  • Provided cash register operations and handled customer payments.
  • Organized store displays to ensure maximum visibility of products.
  • Ensured the cleanliness and tidiness of the store.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.

Education

High School Diploma -

Woodrow Wilson High School
Beckley, WV
06.2015

Some College (No Degree) - Psychology

Concord University
Athens, WV

Skills

  • Inventory Monitoring
  • Front End Operations
  • Cash Handling
  • Guest Engagement
  • Office Organization
  • Administrative Skills
  • Problem-Solving Skills
  • Verbal and Written Communication
  • Time Management
  • Listening Skills
  • Customer Service Excellence
  • POS System Operations
  • Appointment Confirmation
  • Email and Telephone Decorum
  • Scheduling Appointments
  • Strategic Planning

Timeline

Sale Floor Associate

Goodwill Industries of KYOWVA area
12.2023 - Current

Assistant Key Holder

Esmoke Tabacco and Vape
10.2022 - 08.2023

Front Desk Associate

Massage Envy
05.2021 - 09.2022

Lead Server

Wake Forest University | Graylyn
05.2017 - 09.2020

Server/Hostess

Twin Peaks Restaurants
09.2016 - 05.2017

Store Associate

Food Lion
04.2015 - 09.2016

High School Diploma -

Woodrow Wilson High School

Some College (No Degree) - Psychology

Concord University

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Sha'Lynn Lawson