Shalynne Eubanks
Pittsburgh,PA
Summary
I am a motivated healthcare professional seeking a supervisor role where prior experience in prior authorization, insurance verification, and patient access can be applied to support efficient and high-quality patient care within our team members. I have hands-on experience in pharmacy support environments, strong attention to detail, and a proven ability to navigate insurance and healthcare systems while delivering accurate patient centered services.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist (Prior Authorization & E-Consent)
Walgreens Hub Solutions
04.2026 - Current
- Support prior authorization (PA) workflows to ensure timely medication approvals and reduce patient access delays
- Coordinate electronic consent (e-consent) documentation and verification processes for pharmacy services
- Communicate with healthcare providers, payers, and internal pharmacy teams to resolve coverage and authorization issues
- Maintain accurate documentation in compliance with HIPAA and organizational standards
Prior Authorization Specialist
Blink Rx
09.2025 - 02.2026
- Processed prior authorization requests for specialty medications across multiple payer systems
- Reviewed insurance requirements and submitted clinical documentation to support medication approvals
- Collaborated with providers and insurance companies to resolve denials and expedite patient access to therapy
- Ensured accuracy and compliance in all authorization records and submissions
- (Contract)
Server (Dining Services)
Juniper Village
05.2025 - 09.2025
- Provided dining service to senior residents in a retirement community setting
- Delivered meals and ensured a positive, respectful, and patient-centered dining experience
- Maintained cleanliness and adhered to food safety and sanitation standards
Prep Cook
Eat’n Park
03.2024 - 09.2025
- Prepared and portioned food items according to standardized recipes and safety guidelines
- Maintained kitchen cleanliness and compliance with food safety regulations
- Supported kitchen operations during high-volume service periods
Caregiver
Transitional Options
06.2023 - 11.2023
- Assisted clients with daily living activities including hygiene, mobility, and meal support
- Provided compassionate, patient-centered care in a structured residential environment
- Documented care activities and communicated client needs to supervising staff
Customer Service Representative (Data Entry / Healthcare Support)
Connective Rx
06.2023 - 08.2023
- Performed healthcare-related data entry and maintained accurate patient records
- Supported pharmacy benefit workflows including insurance verification and claims processing (IBC/OBC, PT, MDO)
- Assisted in resolving customer inquiries related to prescriptions and coverage
Customer Service Representative (Health & Benefits)
Willis Towers Watson
09.2020 - 10.2022
- Assisted employees with health insurance enrollment and benefits selection
- Supported FSA/HSA account management and claims inquiries
- Provided customer service in a high-volume, compliance-driven environment
Customer Service Representative (Pharmacy Services)
CVS Specialty
06.2019 - 08.2019
- Supported prescription enrollment and specialty medication delivery coordination
- Assisted with medication refill requests, claims processing, and insurance verification
- Communicated with patients, providers, and pharmacies to ensure continuity of care
- (Contract)
Education
Pharmacy Technician Certification Program -
Bryan University
Tempe, AZ01-2027
Skills
- Data Entry Accuracy & Medical Record Management
- Customer Service
- Claims Processing Provider & Payer Communication
- Insurance Verification & Eligibility Determination
- Medicare/Medicaid & Commercial Insurance Navigation
- Prescription Intake & Medication Access Coordination
- HIPAA Compliance & Patient Confidentiality
- Team collaboration
- Time management and ability to prioritize
- Problem-solving and critical thinking
- Strong attention to detail
Timeline
Patient Access Specialist (Prior Authorization & E-Consent)
Walgreens Hub Solutions
04.2026 - Current
Prior Authorization Specialist
Blink Rx
09.2025 - 02.2026
Server (Dining Services)
Juniper Village
05.2025 - 09.2025
Prep Cook
Eat’n Park
03.2024 - 09.2025
Caregiver
Transitional Options
06.2023 - 11.2023
Customer Service Representative (Data Entry / Healthcare Support)
Connective Rx
06.2023 - 08.2023
Customer Service Representative (Health & Benefits)
Willis Towers Watson
09.2020 - 10.2022
Customer Service Representative (Pharmacy Services)
CVS Specialty
06.2019 - 08.2019
Pharmacy Technician Certification Program -
Bryan University