Shalynne Houchen
Rohnert Park,CA
Summary
Professional Pet Groomer and Kennel Assistant Manager with extensive experience in grooming, handling various breeds, and providing exceptional customer service. Skilled in using specialized tools, maintaining hygiene, and managing staff. Known for strong client relationships and innovative problem-solving in mobile and stationary grooming settings.
Overview
9
9
years of professional experience
Work History
Professional Pet Groomer, Kennel Assistant Manager
Dogfather K-9 Connections
01.2023 - 07.2024
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Demonstrated expertise in handling various breeds, sizes, and temperaments of dogs and cats throughout the grooming process.
- Utilized specialized tools and equipment appropriately, ensuring optimal results for each unique pet''s coat type and condition.
- Maintained thorough client records, tracking each pet''s grooming history and any specific concerns or requests.
- Developed strong relationships with clients by offering personalized grooming recommendations based on breed-specific needs.
- Provided compassionate care for animals with behavioral challenges or unique needs, adapting strategies as necessary to promote their wellbeing.
- Supervised daily activities of staff members, ensuring adherence to established policies and procedures for animal care.
- Reduced animal stress levels by maintaining a clean, safe, and comfortable environment in the kennel.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
Mobile Pet Groomer
Aussie Pet Mobile
08.2020 - 06.2021
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Implemented effective time-management strategies, allowing for the completion of more appointments per day without sacrificing quality of service.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Solved challenging grooming issues with creative solutions, ensuring a positive outcome for both the pet and its owner.
- Operated and maintained a mobile grooming van which included tasks such as dumping the grey water tank, filling the fresh water tank, and connecting the inverter.
Mobile Pet Groomer
Signature Pet Grooming
09.2018 - 05.2020
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Offered additional services such as nail trimming, ear cleaning, and teeth brushing, contributing to the overall health of pets in our care.
- Assisted with inventory management responsibilities, helping to maintain adequate stock levels of necessary supplies while minimizing waste.
- Solved challenging grooming issues with creative solutions, ensuring a positive outcome for both the pet and its owner.
- Operated and maintained a mobile grooming van which included tasks such as dumping the grey water tank, filling the fresh water tank, and connecting the inverter.
Mobile Pet Groomer
Wine Country Mobile Grooming
04.2018 - 08.2018
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Offered additional services such as nail trimming, ear cleaning, and teeth brushing, contributing to the overall health of pets in our care.
- Educated clients on proper at-home pet care techniques, promoting overall animal health and well-being between grooming appointments.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Operated and maintained a mobile grooming van which included tasks such as dumping the grey water tank, filling the fresh water tank, and connecting the inverter.
Professional Pet Groomer
Oakmont Pet Grooming
03.2017 - 04.2018
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Implemented effective time-management strategies, allowing for the completion of more appointments per day without sacrificing quality of service.
- Continuously expanded knowledge of pet grooming techniques and industry trends through regular participation in workshops and seminars.
- Developed strong relationships with clients by offering personalized grooming recommendations based on breed-specific needs.
Professional Pet Bather, Professional Pet Groomer
Petsmart
04.2015 - 03.2017
- Educated customers on proper pet care, grooming maintenance, and product recommendations to support the health and well-being of their pets.
- Demonstrated expertise in using appropriate shampoos, conditioners, and treatments based on individual pet needs or specific skin conditions.
- Consistently met performance metrics and goals set by management for productivity, quality, and customer satisfaction ratings.
- Maintained a safe and sanitary work environment to ensure the health of both pets and staff members.
- Continually expanded knowledge of industry trends, products, tools, techniques while also implementing best practices in daily work routines.
Skills
- Cleanliness and Organization
- Patience and Empathy
- Animal handling expertise
- Pet Grooming Techniques
- Animal Behavior Understanding
- Time management mastery
- Knowledge of Breed Standards
- Appointment Scheduling
- Safe Restraint Practices
- Customer Service
- Problem-Solving
- Sanitation protocols
- Staff Management
- Positive Attitude
Timeline
Professional Pet Groomer, Kennel Assistant Manager
Dogfather K-9 Connections
01.2023 - 07.2024
Mobile Pet Groomer
Aussie Pet Mobile
08.2020 - 06.2021
Mobile Pet Groomer
Signature Pet Grooming
09.2018 - 05.2020
Mobile Pet Groomer
Wine Country Mobile Grooming
04.2018 - 08.2018
Professional Pet Groomer
Oakmont Pet Grooming
03.2017 - 04.2018
Professional Pet Bather, Professional Pet Groomer
Petsmart
04.2015 - 03.2017
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