Shalyse Davis
Summary
Dynamic customer service professional with a proven track record at Official Dela, excelling in problem resolution and active listening. Enhanced customer satisfaction through strategic issue resolution and developed strong product knowledge, fostering loyalty and repeat business. Recognized for streamlining processes and building effective cross-departmental relationships.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Official Dela
08.2021 - 06.2024
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Dispute and Fraud Associate
Official Dela
08.2021 - 06.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Westgate High School
New Iberia, LASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Payment processing
- Scheduling
- Product knowledge
Timeline
Customer Service Representative
Official Dela
08.2021 - 06.2024
Dispute and Fraud Associate
Official Dela
08.2021 - 06.2024
Westgate High School
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