Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Shama Hayes

Independence,MO

Summary

  • Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
  • Friendly [Job Title] with [Number] years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in [Software] with training in [Area of expertise] services.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Operations

Krucialstaffing
Overland Park, KS
02.2021 - Current

Take inbound calls and interact with the reservist make them feel apart of the company assist them in job oppurtunities and help them update their profiles. It was more of just being their for the reservists to help them with all of their needs.

Benefit Specialist

TrialCard
Kansas City, MO
11.2020 - 01.2021

Call provider's offices to verify insurance benefits and note the accounts as accurate as possible.

Patient Service Representative

Triwest Health Care
Kansas City, MO
08.2015 - 06.2020
  • Read medical documentation and then contact the veteran’s and get their preferences and then contact the Doctor’s office to schedule them a doctor's appointment and fax the authorization that the VA send to us over to the provider once that is completed we call the veteran back to inform them of their appointments

Pharmacy Technician

Med4Home Oxygen
Kansas City, MO
03.2015 - 06.2015
  • Contact new patients when their due for an new oxygen machine and new oxygen concentrator discuss options and complete sale
  • Contact Dr.’s office and get new orders for their oxygen machine replacement.

Pharmacy Technician

Walmart
Lee's Summit, MO
08.2012 - 05.2015
  • Fill prescriptions in a accurate time frame
  • Call insurance companies
  • Call doctor offices and label prescriptions

Customer Service Rep

H & R Block
Kansas City, MO
01.2006 - 02.2012
  • Take outbound and inbound calls and assist the clients

Collections

Convergy’s
Olathe, KS
01.2007 - 06.2008
  • Take inbound calls and assist clients to make payments on their accounts

Auditor

Rgis Inventory Specialist
Kansas City, MO
06.2006 - 11.2006

Enter into different stores and count all the required pieces and mark them as we finish a section.

Cleaner

BG Solutions
Kansas City, MO
01.2003 - 04.2004

Go into office buildings and clean all the office. Dust, empty trash and vaccum. Also clean the restrooms dust, sweep, mop, clean the mirrors, counter tops and stalls.

Education

High School Diploma -

Paris High School
Paris, TX
05.2022

Associates - Occupational Studies Pharmacy

Vatterott College - Kansas City
Kansas City, MO
07.2011

Skills

  • Focus and Follow-Through
  • Decision Making
  • Engaging
  • Listening
  • Problem solving
  • Medical Terminology
  • MS Office
  • Accuracy
  • Efficiency

Affiliations

To work as a Pharmacy Technician Technical Skills Medical Terminology Pharmaceutical Office Management Pharmacology Pharmacology and Technology HIPPA Knowledge Pharmaceutical Law and Ethics Computerized Pharmacy Medical History Experience MS Office Labeling Medications

Certification

  • Licensed [Job Title] - [Timeframe]

Timeline

Operations

Krucialstaffing
02.2021 - Current

Benefit Specialist

TrialCard
11.2020 - 01.2021

Patient Service Representative

Triwest Health Care
08.2015 - 06.2020

Pharmacy Technician

Med4Home Oxygen
03.2015 - 06.2015

Pharmacy Technician

Walmart
08.2012 - 05.2015

Collections

Convergy’s
01.2007 - 06.2008

Auditor

Rgis Inventory Specialist
06.2006 - 11.2006

Customer Service Rep

H & R Block
01.2006 - 02.2012

Cleaner

BG Solutions
01.2003 - 04.2004

High School Diploma -

Paris High School

Associates - Occupational Studies Pharmacy

Vatterott College - Kansas City
Shama Hayes