Versatile Chief Programs Officer focused on promoting mission and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies.
Hi, I’m
SHAMA MOUNZER
Chief Programs Officer
Dearborn,MI
Summary
Overview
18
years of professional experience
Work History
Wayne Metropolitan Community Action Agency
Chief Programs Officer
07.2023 - Current
Job overview
- Work closely with Senior Leadership to improve existing programs and develop new ones
- Monitor the effectiveness of programs; use knowledge to guide future efforts
- Review, negotiate, and execute contracts and funding agreements
- Oversee program implementation and funding
- Support the work of Department Executive Directors
- Oversee departmental budgets, prioritize and monitor spending
- Advise the Board of Directors and Board committees as assigned
Wayne Metropolitan Community Action Agency
Empowerment & Integration Executive Director
03.2021 - 07.2023
Job overview
- Drive strategic and innovative human centered approaches for program design, fund development, and organizational operations
- Review, negotiate, and execute contracts and funding agreements
- Lead program integration, goal setting, service methods, staffing patterns, reporting requirements and implementation schedules
- Develop program logic models and generative outcomes through the CAP Results Oriented Management & Accountability framework
- Maintain departmental budgets, prioritize, and monitor spending
- Advise the Board of Directors and Board committees as assigned
- Ensure compliance with funding, regulatory, and licensing requirements
Wayne Metropolitan Community Action Agency
Basic Needs Assistant Director
03.2021 - 05.2021
Job overview
- Support planning, staffing, budgeting, resource allocation, and program evaluation
- Support fund development and resource generating opportunities
- Ensure timely and accurate internal and external reporting, support monitoring and audit efforts
- Identify systems gaps, evaluate and assess program design for efficiency and outcomes
Wayne Metropolitan Community Action Agency
Basic Needs Director
06.2020 - 03.2021
Job overview
- Oversee the design, development, and administration of all aspects of programs/services related to basic needs service delivery, including but not limited to emergency assistance
- This may include planning, organizing, staffing, leading, assessing budgetary and programmatic needs, allocating resources, evaluating production and outcomes, and controlling program activities
- Monitor and assess the adequacy of agency-funded partner agencies in the provision of such services and provide technical assistance to these agencies in efforts to improve or modify existing services in order to better meet community needs and to coordinate efforts of these agencies in service provision
- Prepare reports for internal agency use and external funding sources in a timely and accurate manner
Wayne Metropolitan Community Action Agency
Community Navigation Manager
10.2018 - 03.2020
Job overview
- Identify and prepare grant proposals that support WM basic needs programs and align with the mission and values of Wayne Metro Community Action Agency
- Appropriately manage funds from grants, and ensure that all goals are met appropriately, adequately, and timely
- Provide support in the implementation of new proposals
- Provide periodic reports as needed related to grants, activities, programs to the director
- Collaborate with the Water Departments, Treasure Office, and DTE, to ensure that WM mission and vision are implemented
Wayne Metropolitan Community Action Agency
LSP Program Coordinator
06.2017 - 09.2018
Job overview
- Project management oversight for LSP Self-Sufficiency Program and CFE Program
- Seek and secure supportive services for LSP and CFE clients to curate a diverse offering of services, resources, and activities for clients
- Maintain up-to-date knowledge of available services; increase the services available to clients; and better coordinate existing services to help clients meet social, physical, and economic needs
- Train new employees and provide technical assistance to problems
Wayne Metropolitan Community Action Agency
Direct Service Specialist
09.2015 - 06.2017
Job overview
- Interviews clients to obtain information necessary to make eligibility determinations and conducts initial intake interviews
- Process clients for assistance and verifying documentation and paperwork
- Maintains accurate files by processing application, keeping case history files current and responding to client inquiries
Wayne Metropolitan Community Action Agency
Family Service/Community Outreach Worker
03.2010 - 09.2015
Job overview
- Recruit, enroll and obtain appropriate records of children and families to ensure full enrollment and waitlists
- Actively participate in parent or group meetings, community collaborations and affiliations in order to advocate for head start children and families
- Refer families and children to resources within SHS and community organizations for social service needs as necessary
- Educating and enrolling most of Wayne County residents who receive Medicaid into a managed care program
- Develop and maintain relationships with staff of local agencies that work directly with the Medicaid population
- Provide case management services for low- income people
Children's Garden Daycare
Teacher
09.2007 - 03.2010
Job overview
- Implement curriculum plans
- Ongoing communication with parents regarding children's activities, behavior, and development, and responded to all parents concerns as they arise
Education
University of California
Master of Arts from Arabic Linguistics
06.2023
University Overview
Michigan Community Action Agency Leadership
Certificate from Non Profit Leadership Institute
06.2018
University Overview
MDHHSEast Lansing, MI
Certificate from MIBRIDGES Train the Trainer
05.2018
University Overview
Neighbor Works
Certificate from Financial Coaching
05.2017
University Overview
Lebanese University
Bachelor of Arts from Journalism
06.2004
University Overview
Skills
- Organizational Growth Strategy
- Budgeting expertise
- Strategic Innovation Oversight
- Comprehensive Documentation Proficiency
Languages
Arabic
Full Professional
Timeline
Chief Programs Officer
Wayne Metropolitan Community Action Agency
07.2023 - Current
Empowerment & Integration Executive Director
Wayne Metropolitan Community Action Agency
03.2021 - 07.2023
Basic Needs Assistant Director
Wayne Metropolitan Community Action Agency
03.2021 - 05.2021
Basic Needs Director
Wayne Metropolitan Community Action Agency
06.2020 - 03.2021
Community Navigation Manager
Wayne Metropolitan Community Action Agency
10.2018 - 03.2020
LSP Program Coordinator
Wayne Metropolitan Community Action Agency
06.2017 - 09.2018
Direct Service Specialist
Wayne Metropolitan Community Action Agency
09.2015 - 06.2017
Family Service/Community Outreach Worker
Wayne Metropolitan Community Action Agency
03.2010 - 09.2015
Teacher
Children's Garden Daycare
09.2007 - 03.2010
Michigan Community Action Agency Leadership
Certificate from Non Profit Leadership Institute
MDHHS
Certificate from MIBRIDGES Train the Trainer
Neighbor Works
Certificate from Financial Coaching
Lebanese University
Bachelor of Arts from Journalism
University of California
Master of Arts from Arabic Linguistics
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