Shama Okelo
Manor,TX
Summary
Knowledgeable and dedicated professional with excellent communication and interpersonal skills. Experienced in customer service, team leadership, and operations, with strong strategic planning and organizational abilities. Seeking a role to leverage existing skills while gaining further industry experience and contributing to the success of a dynamic team.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Material Handler
Applied Materials
Austin, USA
02.2022 - Current
- Coordinated daily shipping operations to ensure accurate and timely delivery of products and materials
- Prepared and verified shipment documentation, including invoices, labels, and tracking information
- Managed incoming and outgoing shipments while maintaining organized records
- Inspected packages to ensure quality standards and correct quantities before shipment
- Collaborated with warehouse and operations teams to meet shipping deadlines
- Maintained inventory accuracy and reported discrepancies when necessary
- Followed company safety policies and logistics procedures
Team Leader Manager
Cuisine solutions
San Antonio, USA
11.2021 - 02.2022
- Led and supported a team to ensure smooth daily operations in a fast-paced production environment
- Monitored workflow and delegated tasks to maintain productivity and quality standards
- Trained new team members on company procedures, safety guidelines, and operational processes
- Assisted management with scheduling, performance support, and resolving workplace issues
- Ensured accuracy, organization, and compliance with company policies and safety regulations
- Maintained clear communication between team members and supervisors to improve efficiency
Bank Customer Service Representative
National bank of Egypt
Cairo, Egypt
03.2020 - 09.2021
- Assisted customers with account services, deposits, withdrawals, and general banking inquiries
- Processed financial transactions accurately while following banking procedures and security policies
- Educated customers on banking products and services
- Maintained confidentiality of sensitive financial information
- Resolved customer concerns and provided solutions to improve customer satisfaction
- Supported daily branch operations and ensured accurate record keeping
Customer Care Representative
Pharaoh Consulting
Cairo, Egypt
09.2018 - 02.2020
- Deliver high quality service and support to customers, both face to face and remotely.
- Identify department needs and productivity issues, bringing them to management attention; train co-workers on new programs as needed to support the productivity goals
Education
High School Certificate -
African Hope Learning Center
Cairo, 09.2013 - 05.2017
Skills
- Organizational skills
- Time management skills
- Inventory control skills
- Safety management skills
- Data entry skills
- Communication skills
- Detail-oriented
- Tactfulness
- Responsibility
- Accountability
Personal Information
Gender: Female
Languages
- English, Advanced
- Arabic, Native
Timeline
Material Handler
Applied Materials
02.2022 - Current
Team Leader Manager
Cuisine solutions
11.2021 - 02.2022
Bank Customer Service Representative
National bank of Egypt
03.2020 - 09.2021
Customer Care Representative
Pharaoh Consulting
09.2018 - 02.2020
High School Certificate -
African Hope Learning Center
09.2013 - 05.2017