Shama T. Ray
Baltimore,MD
Summary
Knowledgeable Medical Billing and Coding with proven track record in managing front office operations and ensuring seamless guest experiences. Efficiently coordinated team schedules and handled administrative tasks to enhance operational efficiency. Demonstrated leadership and communication skills to foster collaborative work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
GBMC Patient Assistant Rep. (OBGYN Department)
02.2026 - Current
- Serve as the first point of contact for patients in a busy OBGYN clinical setting, providing professional, compassionate support
- Register and check in patients, verifying demographics, insurance information, and appointment details
- Schedule, confirm, and coordinate appointments, procedures, and follow-up visits
- Verify insurance eligibility, referrals, and prior authorizations in accordance with payer requirements
- Collect co-pays and outstanding balances while explaining billing policies and financial responsibility
- Maintain accurate and up-to-date patient records within Electronic Health Record (EHR) systems
- Communicate effectively with providers, nurses, and clinical staff to ensure smooth patient flow
- Review documentation for completeness to support accurate coding and claims submission
- Address patient questions related to insurance coverage, billing statements, and Explanation of Benefits (EOBs)
- Ensure compliance with HIPAA regulations and patient confidentiality standards at all times
Front Office (LEAD)/ Medical Assistant
Concentra Urgent Care Center
01.2015 - Current
- Lead daily front office operations, ensuring efficient patient flow, accurate registration, and exceptional customer service
- Supervise and support front office staff, providing training, scheduling coordination, and workflow guidance
- Verify patient demographics, insurance eligibility, and authorization before services are rendered
- Collect co-pays, process payments, and reconcile patient accounts in compliance with billing policies
- Review and maintain accurate patient records within Electronic Health Record (EHR) systems
- Coordinate communication between clinical staff, providers, and billing departments to ensure complete documentation
- Assist providers with clinical tasks, including vital signs, patient intake, and room preparation
- Ensure compliance with HIPAA regulations and patient confidentiality standards
- Support billing accuracy by confirming proper documentation for coding and claims submission
- Address patient inquiries related to billing, insurance coverage, and Explanation of Benefits (EOBs)
Education
Associate of Science -
ULTIMATE MEDICAL ACADEMY
08-2026
Highschool Graduate - undefined
Baltimore Freedom Academy
01-2010
Skills
- Medical Billing & Coding Skills
- ICD-10-CM diagnosis coding
- CPT & HCPCS Level II procedure coding
- Medical terminology and anatomy
- Insurance claims submission and follow-up
- Explanation of Benefits (EOB) review
- Patient billing and account reconciliation
- Claims denial analysis and correction
- Healthcare documentation review
- Electronic Health Records (EHR) navigation
- Attention to detail and coding accuracy
- Time management and organizational skills
- Staff training and development
- Appointment scheduling
- Exceptional communication
- Documentation management
Accomplishments
- Supervised team of 50 staff members.
- Resolved product issue through consumer testing.
- Recognized for outstanding dedication to patient care.
Certification
- CMA - Certified Medical Assistant
Timeline
GBMC Patient Assistant Rep. (OBGYN Department)
02.2026 - Current
Front Office (LEAD)/ Medical Assistant
Concentra Urgent Care Center
01.2015 - Current
Highschool Graduate - undefined
Baltimore Freedom Academy
Associate of Science -
ULTIMATE MEDICAL ACADEMY