Shamae B. Bennett
Syracuse
Summary
With years of hostility experience, I have work with many teams, taking on leadership roles, implementing strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Time as a student mentor fostered my passion for high education, public speaking, and program management. Previous work experience has been people, and community oriented helping me develop empathy and understanding of diverse communities and public needs. My studies of criminal justice and sociology offer a wide understanding of social, and criminal issues of current society. Offering a greater perspective on public concerns, and developing strategies, or programs to address private or public issue.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cafe Manager
Cafe Kubal
11.2024 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
- Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
- Secured daily cash by verifying totals and making nightly deposits.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Kitchen Manager
PIC Summer Camp
06.2024 - 09.2024
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Developed and maintained high standard of kitchen hygiene, ensuring compliance with health and safety regulations.
Team Lead
Panera Bread
09.2023 - 06.2024
- Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers. Informed customers of daily specials, promotions, and other restaurant information. Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.
- Followed all safety guidelines when handling food and beverage items. Maintained a clean work area throughout the shift.
- Performed cashier duties such as taking orders, receiving payments, and making change accurately.
- Checked order accuracy prior to serving it to the customer. Responded promptly to customer inquiries or complaints in a courteous manner.
- Processed payment transactions using point-of-sale systems quickly and accurately.
- Cleaned and sanitized kitchen workspace by sweeping, mopping and wiping down counters.
- Completed opening, closing and shift change tasks by following company guidelines.
Peer Pilot
Hartwick College
03.2021 - 05.2024
- I work with the college success coaches to help plan events, both in-person and virtual, for the students of Hartwick College
- I conduct student outreach, where I reach out to students to check in on them and help them feel more connected and supported at the college on their path to success
- Worked in a team of diverse students
- Create and design personal flyers for the events my team and I host weekly meetings during the school semesters
- Helped students to reach personal and academic goals
Canvasser
NYPIRG
05.2023 - 07.2023
- Identified target areas for canvassing efforts based on demographic information.
- Assisted with fundraising initiatives by collecting donations from individuals encountered during canvassing efforts.
- Maintained an up-to-date database of all contact information collected while canvassing.
- Worked closely with field organizers and other staff members to coordinate day-to-day operations of the campaign.
- Memorized and recited sales scripts or statements prepared by employer.
Barista
Starbucks Corporation
07.2022 - 05.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments. POS system
- Maintained a clean work environment. Followed safety procedures while operating machinery such as grinders and espresso machines. Adhered to health department regulations concerning sanitation standards.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Trained new baristas on company policies and procedures.
- Created promotional displays for advertising special events or promotions at the cafe.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Memorized official and off-menu coffee and tea preparations.
Crew Member
Brooklyn Pickle East
10.2019 - 01.2021
- Took customers' orders, prepared their food, and provided them with good customer service and anything they may have needed or wanted
- Made and bagged to-go orders, and checked the finish orders to ensure they were correct and accurate to what the customers asked for
- Helped to keep the restaurant clean and maintain a sanitized, well-organized facility
- Wash dishes, discard trash, and ensure the kitchen was clean and ready for the upcoming days
- I also oversaw unboxing all the shipments of food and supplies we would receive for the week
- Lifting heavy boxes, moving things up and down stairs all day, and properly putting things away where they belonged, as well as checking items for good quality
- Oversaw morning and closing shifts
Education
Bachelor of Arts - Criminal Justice and Sociology
Hartwick College
Oneonta, NY01-2026
High School Diploma - undefined
Henninger High School
06.2020
Skills
- Public Speaking
- Critical Thinking
- Event planning and coordinating
- Task-Oriented
- Basics in computers and technology
- Microsoft Office
- Google Docs/Forms/Sheets/Slides
- Canva Website
- Time and project management
- Attention to detail
- SPSS
- Barista skills
- Foodservice
- Employee scheduling
- Motivation techniques
- Study strategies
- Emotional support
- Conflict management
- Public speaking
Accomplishments
- Student Leadership Award
- Nominated for VP of Choir
- Nominated for President of SAI
- Voted to be PR assistant of HCAB
- The Mary M. and Frank E. Drugovich First Generation Award
- The Margaret Wilson Nelson ‘41 Scholarship
- Awarded a scholarship to study abroad in Ireland
- One year in ASL
- Art Project Displays
Certification
IRB Certification
Timeline
Cafe Manager
Cafe Kubal
11.2024 - Current
Kitchen Manager
PIC Summer Camp
06.2024 - 09.2024
Team Lead
Panera Bread
09.2023 - 06.2024
Canvasser
NYPIRG
05.2023 - 07.2023
Barista
Starbucks Corporation
07.2022 - 05.2023
Peer Pilot
Hartwick College
03.2021 - 05.2024
Crew Member
Brooklyn Pickle East
10.2019 - 01.2021
High School Diploma - undefined
Henninger High School
Bachelor of Arts - Criminal Justice and Sociology
Hartwick College
PERSONAL HIGHLIGHTS
- Sending outreach emails to students and other faculty who we plan to work with
- Planning events on campus
- Team building
- Team meetings
- Social media posts and ideas
- Creating fun posters of flyers
- Public speaking
- Good communication skills
President Margaret L. Drugovich P’12 Award for Personal Courage
Awarded to a qualified rising sophomore, junior, or senior Hartwick College student or students with demonstrated financial need who has faced adversity and is preserving.
VP of promos for Hartwick Campus Activities Board
VP or ritual, secretary, and sargent of arms for Sigma Alpha Iota
First Gen Student advocate
Participant of many marketing, campus program, and leadership events
Hobbies include, singing, art, writing, and fashion