Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shamaela Ahmed

Laurel,MD

Summary

Skilled ESL Instructor versed in using effective and efficient methods of teaching while focusing on individual student needs. Experience teaching ESL from ages 6 to 60 for students from over 12 different cultural backgrounds. Leverages positive, affirming approaches to encourage learning and assimilation. Excels in confidence building, and motivational methods of teaching. Efficient in working with students from A1 to C2 levels.

Overview

20
20
years of professional experience
1
1
Certification

Work History

ESL Language Teacher

Camby
12.2022 - Current
    • Educated students in basics of English grammar and conversational speaking.
    • Created and delivered engaging lesson plans to accommodate different learning styles.
    • Coached students on English pronunciation and intonation for eloquent conversation.
    • Developed and taught ESL curriculum to improve students' conversational abilities.
    • Conducted individualized tutoring sessions for students with additional learning needs.
    • Promoted critical thinking to build subject engagement and interaction.
    • Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
    • Modified curriculum plans with colleagues to meet changing student needs.

Customer Care Manager

One Smart Sheep
01.2014 - 03.2016
    • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
    • Created customer support strategies to increase customer retention.
    • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
    • Performed duties and provided service in accordance with established operating procedures and company policies.
    • Scheduled and attended meetings with clients and prospective clients as requested.

Customer Service Specialist

Xoobo
04.2012 - 02.2014
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Provided primary customer support to internal and external customers.
  • Maintained and managed customer files and databases.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions

Senior Account Manager

Propaganda
01.2004 - 06.2011
  • Mentored junior account management professionals to develop skills and increase company revenue.
  • Provided extensive support in sales, technical and business areas to key accounts.
  • Worked with customers to develop strategic business and account plans.
  • Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Developed deep knowledge of customer businesses and relationship to company objectives.
  • Researched emerging industry trends, applications, and concepts to enhance products and services.
  • Trained and coached sales team members.

Temp Worker

Luton Social Services
06.2003 - 11.2004
  • Worked fast to complete tasks and meet daily deadlines.
  • Handled customer inquiries courteously and professionally to enhance satisfaction. Daily incoming call volume was from 50-100 per day.
  • Assisted in training of new employees on company policies, procedures and processes.
  • Followed instructions and procedures to complete assigned tasks.

Education

Bachelor of Arts - American Studies

Brunel University
Uxbridge, UK
06.

A Levels - English Language, History, Performing Arts

Luton Sixth Form College
Luton, UK
06.

GCSE's - 9 Subjects

Bedford High School
Bedford, UK

Skills

  • Sentence Structure
  • Vocabulary Enrichment
  • Certified ESL Instructor
  • Business English
  • ESL Teaching Methods
  • Extensive English Grammar Knowledge
  • Individual Mentoring
  • Small Group Instruction
  • Creative Learning Strategies
  • Customer Service Expert
  • People Management Skills
  • Skilled Multitasker
  • Individual and group instruction
  • Interactive Teaching
  • Adult Education

Certification

  • 120 Hour TESOL CERTIFICATION (Distinction)
  • Teaching English Online

Languages

English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

ESL Language Teacher

Camby
12.2022 - Current

Customer Care Manager

One Smart Sheep
01.2014 - 03.2016

Customer Service Specialist

Xoobo
04.2012 - 02.2014

Senior Account Manager

Propaganda
01.2004 - 06.2011

Temp Worker

Luton Social Services
06.2003 - 11.2004

Bachelor of Arts - American Studies

Brunel University

A Levels - English Language, History, Performing Arts

Luton Sixth Form College

GCSE's - 9 Subjects

Bedford High School

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Shamaela Ahmed