Shamaer Love
Stockbridge,GA
Summary
Proven professional with extensive experience at Mia's Table and Walmart, excelling in customer service and POS system operations. Demonstrates exceptional teamwork and adaptability, enhancing customer satisfaction and workflow efficiency. Achieved significant improvements in transaction accuracy and productivity, showcasing a strong work ethic and reliability.
Overview
1
1
year of professional experience
Work History
Cashier
Mia's Table
03.2024 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Learned duties for various positions and provided backup at key times.
Online Fulfillment
Walmart
08.2023 - 01.2024
- Optimized workflow efficiency, prioritizing tasks based on deadlines and urgency levels.
- Enhanced order accuracy by diligently reviewing and validating customer information.
- Provided training support for new hires, fostering a positive work environment that encouraged growth and development.
- Collaborated with team members to achieve fulfillment goals and maintain high levels of productivity.
- Improved customer satisfaction by efficiently processing and fulfilling online orders.
- Facilitated smooth transitions during peak seasons or unexpected staffing changes by effectively managing workload distribution among team members.
- Resolved customer inquiries promptly, providing detailed information about products and services.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
- Stocked designated items on shelves, end caps and displays.
- Greeted customers and directed to requested products.
Education
HS Diploma -
Eagles Landing High School
McDonough, GASkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Reliability and punctuality
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
- Basic Math Competence
- Product restocking
- Conflict Resolution
- POS system operations
- Guest inquiries
- Online orders preparation
- Professionalism
- Reliable and Responsible
- Active Listening
- Team Collaboration
- Adaptable and Flexible
- Creative Thinking
Timeline
Cashier
Mia's Table
03.2024 - 06.2024
Online Fulfillment
Walmart
08.2023 - 01.2024
HS Diploma -
Eagles Landing High School
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