Shamaica McNeill
Kansas City,MO
Summary
To obtain a position that will offer the opportunity to utilize my Knowledge and services customers by planning and implementing in a call center with Superior organizational, oral and written communication skills in a strategies and operations Proficient user of Microsoft Excel,, SharePoint, PowerPoint, Word, Outlook as well as the ability to manipulate information in existing data bases using software such as Access and improving systems and process, Office administration data entry, customer service, tactful, discrete and articulate in sales to perform the required job duties with the chance to gain experience, further knowledge and advancement.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Personal Banker
US BANK - Cash handling
Kansas City, MO
2022.04 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained strong leadership skills by managing projects from start to finish.
- Gained extensive knowledge in data entry, analysis and reporting.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Representative
CVS/caremark
11.2018 - 05.2022
- Utilize appropriate systems guides, interview techniques, and established protocol to obtain necessary information, determine claim type and program code, and complete claims process so that “first pay” and timeliness goals are met, and claimants receive entitled benefits
- Extensively use automated systems to review, enter, update and report claim information, which is used for reporting, case management, quality control, adjudication, and tracking purposes
- Follow established protocol to take statements, key information from claimants and employers, and prepare and process documents, which are used to adjudicate claims and make accurate determinations
- Follow up with claimants and employers through phone calls or e-mail to obtain necessary information to process claims timely and efficiently
- Complete training to address various claim types and understand business functions
- Provide supplemental support to the Agency’s Emergency Response Line during emergencies, participate in test case scenarios, and answer overflow volume from local
- Offices as assigned.
- Mentored and supported clients with market insights as they worked towards retirement and investment goals.
- Provided information about organization's financial products and services to clients.
- Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
US Government - TSA Officer
Kansas city airport
Kansas City, MO
04.2021 - 04.2022
- Responsible for building long-term relationships with clients in-person and by phone
- Work to understand client's financial needs and consultatively address by making appropriate product recommendations or referring the client to a financial partner
- Manage relationships within the branch and deliver superior quality service in-person or by phone such that client needs are met on a consistent, positive basis
- Support all daily operations of the branch, including timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned
- Note: Branch Banker levels III and IV will be differentiated primarily based upon experience and branch segmentation, branches with higher segmentation score will generally require a higher need to multi-task and deal with more complex servicing issues
- In addition, Branch Banker III and IV are responsible for the origination of loans
- Responsible for incoming calls for routine and complex inquiries regarding products, procedures, systems, or policies for new and existing clients
- Committed to utilize all available tools and resources to maintain client satisfaction, track all unresolved issues accurately, to ensure timely follow up and resolution
- Service Representatives act as client advocates to track client complaints and feedback regarding BB&T, our teammates, products and vendors.
- Oversawdata entry and security processes.
- Monitored employees and data entry and implemented new guidelines to improve efficiency and accuracy.
Dispatching
Johnson Controls - Dispatching
Kansas City, MO
2020.12 - 2021.05
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Maintained updated and detailed records of calls in physical and electronic database.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Stocking
Target
Fayetteville, NC
09.2016 - 10.2018
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in a dynamic work environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Mail handler
Ally Financial/Novitex
Lewisville, TX
03.2015 - 07.2016
- Performed inventory control, such as counting, and stocking merchandise.
- Checked and pulled defective or expired products from shelves.
- Answered customer questions and provided detailed product information.
- Conducted inventory and restocked items throughout day.
- Maintained effective team member communication.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained stockroom records and generated reports for management.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Picker Packer
Dexas International -
Lewisville, tx
01.2014 - 02.2016
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Pulled orders quickly to maintain demanding productivity goals.
- Scanned packages and boxes and moved to loading dock for shipment.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Operated manual and electric pallet jacks to move merchandise.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Replenished items taken from shelves, safely using equipment to lift and organize products.
Education
No Degree - Health Information Specialist
College Health Care Profession
Dallas TX 02.2015 - 07.2016
No Degree - Dental Hygentist
Fayetteville Technical Community College
Fayetteville, NC 05.2017 - 06.2019
No Degree -
Concorde Career College
Kansas City, MO 10.2023 - Current
Skills
- Logistics
- 3PL
- Dependable
- High Energy
- Skilled Customer Service Center Supervisor
- Highly motivated with experience in multitasking
- Employment
- Administrative
- Financial advisement
- Banking
- Sales strategy
- Relationship building and management
- Financial services
- Loan application expertise
- Cash Handling
- Teller auditing
- Sales expertise
- Financial Advising
Additional Information
- Willing to relocate, anywhere Authorized to work in the US for any employer.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
No Degree -
Concorde Career College
10.2023 - Current
Personal Banker
US BANK - Cash handling
2022.04 - Current
US Government - TSA Officer
Kansas city airport
04.2021 - 04.2022
Dispatching
Johnson Controls - Dispatching
2020.12 - 2021.05
Representative
CVS/caremark
11.2018 - 05.2022
No Degree - Dental Hygentist
Fayetteville Technical Community College
05.2017 - 06.2019
Stocking
Target
09.2016 - 10.2018
Mail handler
Ally Financial/Novitex
03.2015 - 07.2016
No Degree - Health Information Specialist
College Health Care Profession
02.2015 - 07.2016
Picker Packer
Dexas International -
01.2014 - 02.2016
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