Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Shamaine Branch

Rochester,MN

Summary

Highly-qualified professional specializing in leading diverse teams. Offering over 7+ years of hospitality experience, with shown dedication to providing high-quality, and efficient operations in support of all guest and patient needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Facilities Operations Assistant Supervisor

Mayo Clinic
08.2022 - Current
  • Assisting with day to day operations, Dispatch- taking calls and transferring to appropriate departments as requested, Taking attendance for staff, Opening, which consists of preparing cleaning assignments for Janitors and technicians, and directing them to designated work areas, Assigning discharges to techs for cleaning, Checking vacant and occupied patient rooms for quality, Filling out work requests for items in need of repair, Resolving facilities requests, Inspecting campus areas and taking care of any deficiencies, Assisting Facilities Supervisors/Manager with any requested tasks, Ordering supplies and tags for porter rooms, Adding PTO requests to the calendar for facilities staff, Use of EPIC hyperspace production, Assisting with scheduling needs, Supervising staff and following up with them as necessary

Facilities Operations Technician

Mayo Clinic
05.2021 - 08.2022
  • Cleaning patient rooms daily, Pulling trash, dusting, disinfecting high touch surfaces, Mopping the floors, Cleaning support areas such as nurse stations, restrooms, offices, labs, etc., Maintaining assigned porter room and cart, Removing Central Service equipment from discharges and bringing it to the soiled utility room for pick up, Informing my supervisor of any items that need to be repaired/replaced, Following protocol procedures when cleaning ISO rooms

Executive Housekeeping Manager

Hampton by Hilton - Rochester, MN
02.2020 - 05.2021
  • Managing Public space, Laundry and Housekeeping, Overseeing and planning all activities in the housekeeping department, Leading daily meetings, Making schedules based on hotel occupancy, Placing inventory orders, Maintaining the department budget, Conducting interviews and hiring potential candidates, Training new staff, Making the daily housekeeper assignment sheets, Planning the day to day operations, Stocking and keeping track of inventory, Implementing new ideas for overall guest satisfaction, Checking and responding to SALT reviews, Creating a schedule for rotating cleaning projects, Completing 90 day and annual reviews for employees, Responding to guest requests and complaints, Working closely with maintenance to ensure all areas of the hotel are at brand standards, Inspecting rooms, Stripping beds, Walking and inspecting all areas of the hotel, Assisting in laundry, Implementing employee appreciation programs, Communicating with the front desk, Working closely with GM and AGM, Attending manager meetings, Cleaning rooms, Assisting housekeepers with cleaning as needed, Logging lost and found items, Maintaining clean stay requirements

Housekeeping Supervisor/Inspector Dispatch

Hilton - Rochester, MN
11.2018 - 02.2020
  • Making the housekeeping assignment sheets, Assigning keys to housekeepers, Completing a master list of the rooms, Checking public areas, Supervising housekeepers and public space, Cleaning rooms, Doing laundry, Stocking cart closets, Inspecting rooms, Answering calls and pages, Creating and assigning cleaning projects to staff, Assisting with reviews, Restocking paper work, Helping housekeepers with cleaning, Reviewing new inventory and distributing products to assigned areas

Housekeeping Trainer

Hilton Garden Inn - Rochester, MN
07.2018 - 11.2018
  • Completing assigned board, Changing dirty lien, Making beds, Replacing amenities, Dusting, Vacuuming, Cleaning bathrooms, Deep cleaning, Stocking carts, Making towel animals, Training new employees, Cleaning Projects

Housekeeping Trainer

Express Employment Professionals - Rochester, MN
07.2017 - 07.2018
  • Welcoming all new employees, Teaching new trainees how to properly complete a room to company standards, Emptying waste baskets, Changing soild liens, Making beds with clean lien, Cleaning bathrooms, Sweeping and Mopping, Punching in rooms, Evaluate ongoing training, Making sure employees understand and have all knowledge to complete the job, Dust and polish furniture and equipment

Housekeeper

The Kahler Grand Hotel - Rochester, MN
12.2016 - 07.2017
  • Wash dishes and clean kitchens, cooking utensils, and silverware, Polish silver accessories and metalwork, such as fixtures and fittings, Gather and empty trash, Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items, Making perfect beds, Clean rugs, carpets, upholstered furniture, and draperies, using vacuum, Dust and polish furniture and equipment, Keep storage areas and carts well-stocked, clean, and tidy, Move and arrange furniture, turn mattresses

Cashier/Stocker

Cub Foods - Rochester, MN
03.2016 - 12.2016
  • Ringing up guests in timely matter, Handling cash, Cleaning grocery belts, Dusting, Greeting guest, Stocking grocery items, Conditioning the store

Host

Mayo Clinic Hospital, Saint Marys Campus - Rochester, MN
12.2015 - 03.2016
  • Preparing sanitizing buckets for cooks, Adding clean beverage caps to machines, Wrapping and stocking deserts, Putting condiments and silverware, beverages, meals on trays in a timely matter, Filling beverages and maintaining a clean, stocked area, Bringing dishes to carts or sanitizing room, Checking meals, Ticket times, Sending trays down the line, Delivering food trays in a timely matter, Stocking hospital kitchens and pantries, Cleaning carts, Prepping fruit for the day

Cashier

Kwik Trip - Rochester, MN
01.2015 - 01.2016
  • Greeting customers, Ringing up guests, Stocking tobacco and store products, Changing trashes, Cleaning and changing beverage parts and machines, Cooking items for the hotspot, Counting down registers, Wrapping bakery items

Cashier/Drive Thru

Taco Bell - Rochester, MN
01.2014 - 01.2015
  • Stocking sauces, Cleaning the lobby & bathrooms, Taking orders, Drive Thru orders, Cooking, Washing dishes, Sweeping and mopping, Provide assistance in the training and orientation of new cashiers

Education

Diploma -

Mayo High School
Rochester, MN
06.2017

Skills

  • Documentation and Reporting
  • Schedule Coordination
  • Efficiency Improvement
  • Meeting Support
  • Performance Monitoring
  • Employee Evaluations
  • Cleaning Practices
  • Department Coordination

Certification

BLS/CPR, 06/01/24

Assessments

General manager (hospitality), Proficient, 09/01/20

Timeline

Facilities Operations Assistant Supervisor

Mayo Clinic
08.2022 - Current

Facilities Operations Technician

Mayo Clinic
05.2021 - 08.2022

Executive Housekeeping Manager

Hampton by Hilton - Rochester, MN
02.2020 - 05.2021

Housekeeping Supervisor/Inspector Dispatch

Hilton - Rochester, MN
11.2018 - 02.2020

Housekeeping Trainer

Hilton Garden Inn - Rochester, MN
07.2018 - 11.2018

Housekeeping Trainer

Express Employment Professionals - Rochester, MN
07.2017 - 07.2018

Housekeeper

The Kahler Grand Hotel - Rochester, MN
12.2016 - 07.2017

Cashier/Stocker

Cub Foods - Rochester, MN
03.2016 - 12.2016

Host

Mayo Clinic Hospital, Saint Marys Campus - Rochester, MN
12.2015 - 03.2016

Cashier

Kwik Trip - Rochester, MN
01.2015 - 01.2016

Cashier/Drive Thru

Taco Bell - Rochester, MN
01.2014 - 01.2015

Diploma -

Mayo High School

Similar Profiles

CREATE PROFILE
Shamaine Branch