Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Personal Information
Skills
Affiliations
Languages
References
Timeline
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Shamaine Mukarakate

Mount Pleasant,HA

Summary

Energetic, motivated, and results-oriented professional with expertise in client relations and digital tools. Proficient communicator with strong organizational and planning skills. Tactical understanding of social media platforms, and experience in high-pressure environments. Skilled in maintaining confidentiality and delivering high standards of service, Strategic Account Executive with proven success in increasing sales and revenue through developing loyal account relationships. Articulate communicator with exceptional negotiation skills. Known for understanding customer needs and delivering effective solutions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Account Executive

Stewardbank
07.2022 - Current
  • Foster and maintain strong client relationships, ensuring long-term collaboration and satisfaction
  • Develop and pursue sales opportunities to enhance client business growth
  • Serve as the primary contact for customers and internal teams, addressing inquiries and resolving issues promptly
  • Analyze market trends to identify growth opportunities and untapped market potential
  • Educate business clients on new product offerings and their benefits to drive adoption
  • Configure and onboard new merchants and partners onto company platforms
  • Conduct thorough testing of merchant configurations to ensure accuracy and functionality
  • Prepare comprehensive reports on weekly market trends and performance
  • Author detailed procedural manuals for business product operations

Kwenga Zone Officer

Stewardbank
09.2021 - 07.2022
  • Communication with merchants and partners, completing merchant and partner maintenance
  • Collaborating with other departments to resolve problems, facilitate solutions, and enhance service delivery
  • Providing prompt and courteous service to all internal and external customers
  • Updating and contributing to the knowledge base
  • Perform, organize, and streamline operational tasks to reduce the potential for errors
  • Continuously learning and improving on product and job knowledge
  • Manage relationships through CRM documentation and complete post-sale customer follow-up
  • Lead development of key performance indicator (KPI) marketing analytics and conversion rate optimization
  • Train business owners on the complete functionality of their credit card POS (point of sale) systems
  • Handle cash register and POS systems to ring up products for customers in a fast and timely manner
  • Onboarding new customers and maintaining relationships with existing customers

Quality Assurance Software Tester

Stewardbank
06.2020 - 08.2021
  • Assessing the scope of the software project, specifying the users' needs to the developers, and establishing the requirements of each program
  • Creating test scripts and providing evidence for the tests carried out
  • Testing and assessing whether software created by developers was up to standard as per user’s requirements
  • Creation of users and admins in T24
  • Testing and validating whether interfaces for applications created were user-friendly and performed in the manner they ought to
  • Analyse, design and develop modifications and changes to existing systems to enhance performance
  • Checking and confirming flow of transactions end-to-end
  • Testing application software for the bank’s latest R19 system upgrade

POS Technician / IT Help-desk / Reception

Stewardbank
05.2016 - 05.2020
  • Delivered IT support and troubleshooting to ensure optimal operation of POS systems and peripherals
  • Monitored, prioritized, and resolved technical issues promptly to minimize downtime
  • Installed, configured, and maintained hardware and software systems
  • Provided training to end-users on POS terminal functionality and general IT operations
  • Coordinated with vendors and internal teams for system upgrades and maintenance
  • Ensured accurate documentation of service requests, resolutions, and compliance investigations
  • Managed administrative tasks, including scheduling appointments and coordinating communications

Education

A’ Level - History, Literature, and Religious Studies

01.2014

O’ Level - 5 Subjects including Science and English

01.2012

Bachelor of Arts - Development Studies Honours Degree (HDEVS)

Skills

  • Technological Awareness
  • T24
  • Postilion
  • MobaXterm
  • SQL
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Cyber Security Awareness
  • ERP System
  • Coordination Skills
  • Ability to Work Under Pressure
  • Ability to Handle Multiple Tasks
  • Goal Development
  • Clear Writing
  • Effective Communication

Certification

  • Scrum Master Certified
  • Cyber Security Training (22 Courses)
  • Digital Strategy
  • Project Management Foundations

Languages

  • English
  • Shona

References

  • Thando Rupere, E-Commerce and Mobile Financial Services Manager, Stewardbank, +263771 222 783, Thando.Rupere@stewardbank.co.zw
  • Takunda Dangare, Technical Services and Quality Assurance Manager, Stewardbank, +263771 222 984, Takunda.Dangare@stewardbank.co.zw
  • Sylvester Chikanya, Acquiring and Support Systems Supervisor, Stewardbank, +263774 222 215, Sylvester.Chikanya@stewardbank.co.zw

Personal Information

  • Date of Birth: 01/31/95
  • Gender: Female
  • Nationality: Zimbabwean
  • Driving License: 060403 LD
  • Marital Status: Single

Skills

Ability to keep abreast with new technology, information science, information technology, and software compliance., Familiar with T24, Postilion, MobaXterm, and SQL., Microsoft Word, Excel, and PowerPoint., Aware of the cyber security trends. (Certificates for Know Before 22 courses), Ability to use the ERP system., Excellent coordination skills with the ability to work under pressure and handle multiple tasks and activities., Ability to develop clear goals for planned activities., Ability to write clearly and concisely and to communicate effectively with persons at an appropriate level.

Affiliations

  • Reading Novels
  • Swimming
  • hiking

Languages

English
First Language

References

References available upon request.

Timeline

Account Executive

Stewardbank
07.2022 - Current

Kwenga Zone Officer

Stewardbank
09.2021 - 07.2022

Quality Assurance Software Tester

Stewardbank
06.2020 - 08.2021

POS Technician / IT Help-desk / Reception

Stewardbank
05.2016 - 05.2020

A’ Level - History, Literature, and Religious Studies

O’ Level - 5 Subjects including Science and English

Bachelor of Arts - Development Studies Honours Degree (HDEVS)

Shamaine Mukarakate