Asana
Shamair Miller
Realtor
Seattle,WA
Summary
Motivated professional with extensive experience in sales, account management, customer service, and administrative tasks. Utilizing strong organizational skills, effective communication, and attention to detail.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks and tech applications effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Ambitious Real Estate Broker and client advocate skilled in establishing buyer and seller partnerships to foster stress-free real estate sales transactions. Proven success in contract negotiation, transaction coordinating, and housing market monitoring. Strong focus on sales marketing to increase clientele. Also helped family with their clients needs at their rental properties.
Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Licensed Real Estate Broker
Skyline Properties, Inc.
Seattle, WA
09.2021 - Current
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Advertised client properties through websites, social media and real estate guides.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Collected fees and documented payment processes for property transactions.
- Used Homesnap, NWMLS, and other realtor databases to find properties for clients.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Hosted open houses, toured and answered inquires about properties
Account Manager
Alteza
Renton, WA
01.2022 - 10.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed customer accounts, ensuring timely communication and effective problem resolution for their restaurant equipment needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Streamlined account management processes, reducing response times and improving client service quality.
- Maintained open communication by presenting regular updates on project status to customers.
- Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Created Invoices
- Resolved logistical issues promptly to minimize disruptions to the supply chain, mitigating any potential negative impacts on business operations or customer relations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Tracked orders and notified customers of status or potential delays.
Team Lead/Administrative Office Assistant
Boeing
Renton, WA
08.2011 - 09.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Gathered, organized and input information into digital database.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Call Center Manager
Verizon
Federal Way, WA
09.2009 - 08.2011
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Led daily team meetings to review performance, set targets and motivate staff.
- Established and oversaw performance targets for call center associates.
- Analyzed customer feedback to identify improvement opportunities and develop action plans.
- Improved average hold times, resolution rates and satisfaction scores through staff development.
- Collaborated with other departments to develop solutions for resolving recurring customer issues, improving overall satisfaction levels.
- Enhanced team performance, providing regular coaching sessions and constructive feedback for continuous improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
ATT Customer Service Rep
West
Pasco, WA
09.2006 - 08.2009
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Activated new accounts
- Managed over 50 contacts per day
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Procurement Intern
Hanford
Richland, WA
06.2005 - 06.2006
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
- Input all data into system and recorded order updates with accuracy.
- Researched new vendors and partners to obtain most cost-effective pricing for goods, saving the company money.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
- Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.
- Reduced production downtime by overseeing quality control and assembly.
- Performed yearly audits in collaboration with managers, and associates to provide feedback.
- Promoted superior customer experiences by leveraging understanding of color, trends, styles, benefits and product value perception.
- Used enhanced organization and traceability through implementation of management systems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Bachelor of Arts - Cyber Security
City University of Seattle
Seattle, WA 09.2024 - Current
Certificate - Real Estate
Rockwell Institute
Bellevue, WA04.2019
Associate of Science - Business
South Seattle Community College
Seattle, WA06.2017
Associate of Arts -
Columbia Basin College
Pasco, WA06.2008
High School Diploma -
Pasco Senior High School
Pasco, WA06.2004
Skills
- Data Recording
- Materials Coordinating
- Problem Solving
- Record Sorting and Filing
- Verbal and Written Communication
- Service-Oriented
- Attention to Detail
- Self-Motivated
- Team Collaboration
- Prioritization and Time Management
- Flexible and Adaptable
- Rental management
- Sales-savvy
- Real estate research
- Home tours
- Analytical and Critical Thinking
- Planning and Coordination
- Market monitoring
Certification
- Licensed Real Estate Broker - Since 2020
- Licensed Notary - Since 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Contract WorkPart TimeFull TimeLocation Preference
HybridRemoteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionQuote
If you really want to do something, you'll find a way.If you don't, you'll find an excuse.
Jim Rohn
Software
Odoo
Microsoft Office, Excel
Slack
Wordpress
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
Travel
Food
Wine Tasting
Movie Buff
Cars
Fashion
Poker
Timeline
Bachelor of Arts - Cyber Security
City University of Seattle
09.2024 - Current
Account Manager
Alteza
01.2022 - 10.2024
Licensed Real Estate Broker
Skyline Properties, Inc.
09.2021 - Current
Team Lead/Administrative Office Assistant
Boeing
08.2011 - 09.2021
Call Center Manager
Verizon
09.2009 - 08.2011
ATT Customer Service Rep
West
09.2006 - 08.2009
Procurement Intern
Hanford
06.2005 - 06.2006
Certificate - Real Estate
Rockwell Institute
Associate of Science - Business
South Seattle Community College
Associate of Arts -
Columbia Basin College
High School Diploma -
Pasco Senior High School