Shamanne Smith
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Store Manager
Claire's Boutique Inc
07.2023 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Store Manager
WSS
04.2023 - 07.2023
- Completed routine store inventories.
- Trained and managed associates in customer service and sales techniques.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Store Manager
Hibbett Sports
02.2022 - 03.2023
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Behavioral Therapist
Maxim Healthcare
06.2020 - 02.2022
- Developed and implemented treatment plans based on clinical experience and knowledge.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
- Counseled clients or patients individually or in group sessions to assist in overcoming dependencies, adjusting to life or making changes.
- Taught and helped children develop new verbal, communication and social skills necessary for living healthy lifestyles.
- Tracked client behavior by reviewing behavior incident reports and creating and adjusting behavior management plans
- Documented patient information through analyzing data, interview notes, and test results and identified and diagnosed nature of clients' problems.
- Implemented behavioral intervention plans created by clinical supervisors.
- Evaluated treatment techniques after sufficient time periods to determine effectiveness for each client.
- Contributed to treatment success by offering feedback and guiding patients through exercises.
Manager Trainee
Hertz Rental Car
06.2017 - 09.2019
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Answered customer questions to maintain high satisfaction levels.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Used company reports to analyze sales, gross profit and inventory activities.
- Implemented rental asset processes and cleanliness standards.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
Education
Certification - Medical Assisting
Carrington College
San Leandro, CA06.2014
High School Diploma -
East Oakland School Of The Arts
Oakland, CA06.2009
Skills
- Talent Recruitment
- Operations Management
- Payroll Management
- POS Systems
- Loss Prevention
- Team Development
- Store Merchandising
- Hourly shift management
- Customer Service Management
- Multitasking and Organization
- Team leadership and coaching
- Operational Efficiency
Timeline
Store Manager
Claire's Boutique Inc
07.2023 - Current
Assistant Store Manager
WSS
04.2023 - 07.2023
Store Manager
Hibbett Sports
02.2022 - 03.2023
Behavioral Therapist
Maxim Healthcare
06.2020 - 02.2022
Manager Trainee
Hertz Rental Car
06.2017 - 09.2019
Certification - Medical Assisting
Carrington College
High School Diploma -
East Oakland School Of The Arts
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