Shamanne Smith
Hayward,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Claire's Boutique Inc
Livermore
07.2023 - Current
- Verified and logged day-to-day sales revenues.
- Facilitated effective ordering through well-maintained merchandise organization.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecast of customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Supervised guests at the front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions, and outline the scope of positions.
- Coordinated various aspects of purchasing, sales, marketing along with managing customer accounts with efficiency.
Assistant Store Manager
WSS
San Leandro
04.2023 - 07.2023
- Completed routine store inventories.
- Trained and managed associates in customer service and sales techniques.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Directed and improved operational areas performance including sales, marketing, purchasing as well as customer accounts.
Store Manager
Hibbett Sports
San Leandro, CA
02.2022 - 03.2023
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Executed daily setup and shutdown tasks for the point of sale.
- Provided guidance on effective selling techniques and sales incentives, enhancing customer experience.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed daily reconciliation of sales to ensure accuracy in revenue records.
- Organized backroom to streamline ordering procedures and stock rotation.
- Recognized team members' skills and created targeted development plan to enhance performance.
- Analyzed market trends to identify areas for improvement.
Behavioral Therapist
Maxim Healthcare
San Leandro, CA
06.2020 - 02.2022
- Developed and implemented treatment plans based on clinical experience and knowledge.
- Handled crisis scenarios by acting on behalf of clients, arranging essential services and solving emergency problems.
- Facilitated assistance for patient life transitions during one-on-one meetings.
- Aided in the development of essential social skills for children.
- Monitored client behavior through analysis of incident reports.
- Documented patient information through analyzing data, interview notes, and test results and identified and diagnosed nature of clients' problems.
- Implemented behavioral intervention plans created by clinical supervisors.
- Evaluated treatment techniques after sufficient time periods to determine effectiveness for each client.
- Contributed to treatment success by offering feedback and guiding patients through exercises.
Manager Trainee
Hertz Rental Car
Newark, CA
06.2017 - 09.2019
- De-escalated conflicts with effective communication techniques.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Answered customer questions to maintain high satisfaction levels.
- Strengthened leadership capabilities by engaging directly with supervisor.
- Assessed business metrics by examining sales figures, gross margins, and inventory reports.
- Implemented rental asset processes and cleanliness standards.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
Education
Certification - Medical Assisting
Carrington College
San Leandro, CA06.2014
High School Diploma -
East Oakland School Of The Arts
Oakland, CA06.2009
Skills
- Talent Acquisition
- Operations Management
- Payroll Management
- POS Technology Proficiency
- Loss Prevention
- Team Development
- Retail Merchandising
- Hourly shift management
- Customer Service Management
- Strong Organizational Skills
- Team leadership and coaching
- Operational Efficiency
- Order management
- Customer relations
- Budgeting and cost control
- Policies and procedures
- Employee training
- Store opening and closing procedures
- Leading staff meetings
- Performance metrics evaluation
Certification
- Certified Medical Assistant (CMA)
Timeline
Store Manager
Claire's Boutique Inc
07.2023 - Current
Assistant Store Manager
WSS
04.2023 - 07.2023
Store Manager
Hibbett Sports
02.2022 - 03.2023
Behavioral Therapist
Maxim Healthcare
06.2020 - 02.2022
Manager Trainee
Hertz Rental Car
06.2017 - 09.2019
- Certified Medical Assistant (CMA)
Certification - Medical Assisting
Carrington College
High School Diploma -
East Oakland School Of The Arts
Similar Profiles
Shamanne SmithShamanne Smith
Store Manager at Claire's Boutique IncStore Manager at Claire's Boutique Inc
Mariah GondekMariah Gondek
Store Manager at Claire's BoutiqueStore Manager at Claire's Boutique
Sarah HicksSarah Hicks
Part Time Manager and Key Holder at Claire's BoutiquePart Time Manager and Key Holder at Claire's Boutique