Shamanta Villanueva
Summary
Polite and professional at applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
5
5
years of professional experience
Work History
Opening Operations supervisor
Life Time Athletic Club
06.2023 - Current
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
supervisor / treasurer assistant / board director
Restauración vino nuevo
01.2020 - Current
- Tasks include, supervising all areas and doing reports, dealing with problems beyond the area managers, counting funds, doing deposits, expense reports, administering funds to all areas
- Being on the executive board of directors - make decisions for events, large expenses, evaluate current expenses/new employees and performance reports
Reception
Residence inn Marriott
01.2023 - 06.2023
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
- Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
Member services / operations
Villa sport club and spa
09.2021 - 10.2022
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
Reception
Holiday inn express
06.2020 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Business Entrepreneurship Certification -
Sierra College
rocklin, CaGED -
Lincoln high school
Lincoln, Ca06.2022
Skills
- Communicating with clients
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Staff Supervision
- Performance monitoring
- Verbal and written communication
References
- Juan reyes, 530-315-8954
- Adriana Muñoz, 916-289-4190 spanish speaking only
Languages
Spanish
Full Professional
Timeline
Opening Operations supervisor
Life Time Athletic Club
06.2023 - Current
Reception
Residence inn Marriott
01.2023 - 06.2023
Member services / operations
Villa sport club and spa
09.2021 - 10.2022
Reception
Holiday inn express
06.2020 - 08.2020
supervisor / treasurer assistant / board director
Restauración vino nuevo
01.2020 - Current
Business Entrepreneurship Certification -
Sierra College
GED -
Lincoln high school
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