Shamar Ali
New York,NY
Summary
I am a professional leader with experience in customer service including a background in the airline industry. I have the strong written an verbal communication skills needed to excel in the airline industry. I am very detailed-oriented when serving as a customer point of contact. ORGANIZATIONAL SKILLS (6 years) Autism Experience (4 years) Behavior Management (4 years) Working in a fast pace environment that changes constantly (5 years) Guest Services TIME MANAGEMENT (8 years) MICROSOFT WORD (7 years) Writing Skills (10+ years) Special Education Customer service (6 years) 1 year of expierence including right now in the airport industry.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Endeavor Air, Delta Connection
New York, NY
02.2022 - Current
- Perform safety related duties to make sure that flights run smoothly and safely.
- Delivered high level of five star customer service under the Delta Air Lines brand by going above and beyond to ensure our passengers and crew are in a safe, happy,and comfortable environment.
- Provided information, guidance, and assistance for safety and comfort to my passengers on board aircraft.
- Conduct pre flight safety checks before the flight.
- Greeted passengers in a warm hearted manner, check their boarding pass and accompany passenger to their seats,assisted with carry-on baggage stowage, and delivered onboard announcements.
- Present emergency equipment and give instructions on how to operate equipment.
- Prepare and serve drinks,snacks, and meals to passengers.
- Monitor and secure the cabin regularly.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
Sales Agent
New Waves Marketing
New York, NY
05.2021 - Current
- I am a marketing agent that gives away government tablets and cell phones to people that have food stamps and Medicaid.
- Advertised our government affiliated program in different grocery stores and homeless shelters.
- Engaged with the customer by providing positive feedback to make sure they know how to use the device we are giving to them.
- I trained new upcoming sales agents that join the New Waves Marketing team to be the best sales agents they can be.
Airport Ambassador
Clear LAX
Los Angeles, CA
04.2019 - 03.2020
- Escorted members to and from the front of the lines of TSA pre-check lane and General boarding lane.
- Sales to customers for them to become Clear members.
- Demonstrates how to use the process with the program.
- Giving Positive feedback generalizing you in the airport surroundings helping new Clear members understand the airport.
Courtesy Clerk
Vons Market
Los Angeles, CA
03.2018 - 04.2019
- Bag groceries and assist customers with carryout service if needed.
- Cleaned and swept floors to keep the store in an orderly fashion.
- Assisted customers with questions that they asked by satisfying their shopping experience retrieve shopping carts in the parking area.
Seasonal Summer Camp Counselor
Special Needs Network
Los Angeles, CA
06.2016 - 08.2019
- Primary point of contact lead for special projects at the Joe Patton Academy Camp
- Assisted and entertained kids on a daily basis who had disabilities such as autism, bipolar, down syndrome and attention-deficit/hyperactivity disorder.
- Demonstrated a desire and ability to learn about autism and other developmental disabilities.
- Supervised campers during class time, snack/recess, lunch and special events including swimming and field trips.
- Implemented behavioral management strategies according to the guidelines of the program.
- Encouraged and facilitated all campers' participation in all activities by implementing appropriate strategies.
- Greeted parents and care providers when they arrive in the facility.
- Monitored the facility during transitions from one program to another.
Seasonal Sales Associate/Customer Service
Banana Republic
Los Angeles, CA
09.2017 - 01.2018
- Helped customers by satisfying their shopping experience become more enjoyable.
- Assisted customers with questions that they asked by satisfying their shopping experience.
- Stocked specific clothing items on a daily basis.
- Provided spectacular customer service.
Education
High School Diploma -
Alexander Hamilton High School
Los Angeles, CA06.2017
Associate of Business Administration - Business Administration And Management
West Los Angeles College
Culver City, CA06.2022
Skills
- Verbal and Written Communication
- Aircraft Safety Checks
- Passenger Behavior Monitoring
- Speech Clarity
- Team Leadership
- Problem Solving
- Time Management
- Detail Oriented
Timeline
Flight Attendant
Endeavor Air, Delta Connection
02.2022 - Current
Sales Agent
New Waves Marketing
05.2021 - Current
Airport Ambassador
Clear LAX
04.2019 - 03.2020
Courtesy Clerk
Vons Market
03.2018 - 04.2019
Seasonal Sales Associate/Customer Service
Banana Republic
09.2017 - 01.2018
Seasonal Summer Camp Counselor
Special Needs Network
06.2016 - 08.2019
High School Diploma -
Alexander Hamilton High School
Associate of Business Administration - Business Administration And Management
West Los Angeles College
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