Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shamar Baz

Fairfield,CA

Summary

Multi-talented professional with 24+ years of experience in leadership, flooring installation, customer service, event planning, and business operations. Known for creative event execution, hands-on management style, and deep passion for adventure and storytelling. Currently advancing business knowledge through ASU’s Business Program.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Server ,Shift Lead & Trainer

Chevys Mexican Restaurant
01.1994 - 02.2000
  • Led shift operations and trained new staff across multiple restaurant locations.
  • Supported high-volume service environments and ensured consistent delivery of customer experience standards.
  • Completed store opening and closing procedures and balanced tills.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Online Travel Agent

Freelance
10.2023 - Current
  • Plan personalized travel experiences with a focus on adventure and culture.
  • Manage trip logistics and film walkthroughs for digital content.
  • Developing a YouTube channel showcasing travel tips and event designs.
  • Ensured client satisfaction by proactively addressing any potential issues before they arose during their travels.
  • Enhanced customer satisfaction by providing personalized travel recommendations and booking services.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Followed up with customers to increase customer service with travel plans.

Shift Supervisor

Starbucks Coffee Company
01.2007 - Current
  • Lead daily operations, mentor staff, and ensure high service standards in a fast-paced café.
  • Coordinate in-store events, resolve conflicts, and provide team leadership.
  • Honored for 17+ years of service and commitment to customer satisfaction.

Event Coordinator & Cake Decorator

Freelance
01.2002 - Current
  • Specialize in themed parties (Disney, Star Wars, etc.) and full-service event planning.
  • Deliver creative designs and budget-friendly solutions for diverse events.
  • Known for transforming spaces into unforgettable experiences.

Co-Owner & Project Manager

Baz Flooring & Design
01.2000 - Current
  • Oversee flooring installation projects, bids, and client consultations.
  • Manage safety compliance, scheduling, and vendor relations.
  • Built strong client base through quality service and custom design.

"Flooring Design, Sales & Estimating Consultant"

Floortex Design
09.2014 - 06.2019
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
  • Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
  • Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.
  • Optimized supply chain operations for clients, reducing costs and improving efficiency through strategic vendor management.
  • Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.

Floor Manager

Emporium Capwell, Bay Area Malls
01.1989 - 01.1991
  • Managed floor operations and organized live runway modeling platforms within malls to boost retail sales.
  • Directed promotional events and coordinated with store departments to enhance customer engagement.
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of [Number] employees to maintain smooth-running operations of shop floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Managed daily store operations for smooth functioning and achieving sales targets.
  • Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
  • Evaluated team and employee performance in order to develop and implement effective corrective actions.

Education

Bachelor of Science - Business

Arizona State University
W. P. Carey School Of Business Is 300 E. Lemon St
06-2026

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Starbucks College Achievement Plan

Skills

  • Leadership
  • Flooring & Construction
  • Customer Relations
  • Event Planning
  • Sales & Bidding
  • Conflict Resolution
  • Project Management
  • Coaching & Mentorship
  • Social Media
  • Themed Room Design
  • Travel Planning
  • Scheduling
  • Safe food handling
  • Team collaboration
  • Food safety practices
  • Guest relations management
  • Inventory management

Certification

  • Certified Coffee Master – Starbucks
  • CPR & First Aid – Red Cross
  • Shift Supervisor Training – Starbucks Leadership Program
  • Flooring & Construction Safety – On-the-job Training
  • Event Planning Workshops – Community-Based Training

Timeline

Online Travel Agent

Freelance
10.2023 - Current

"Flooring Design, Sales & Estimating Consultant"

Floortex Design
09.2014 - 06.2019

Shift Supervisor

Starbucks Coffee Company
01.2007 - Current

Event Coordinator & Cake Decorator

Freelance
01.2002 - Current

Co-Owner & Project Manager

Baz Flooring & Design
01.2000 - Current

Server ,Shift Lead & Trainer

Chevys Mexican Restaurant
01.1994 - 02.2000

Floor Manager

Emporium Capwell, Bay Area Malls
01.1989 - 01.1991

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Starbucks College Achievement Plan

Bachelor of Science - Business

Arizona State University

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Shamar Baz