SHAMAR BENJAMIN
The Bronx
Summary
Dynamic leader with a proven track record at Apple Bank, excelling in branch operations management and customer service. Enhanced customer satisfaction and exceeded branch targets through innovative sales strategies and effective team coaching. Skilled in client relationship management and meticulous attention to detail, achieving significant improvements in operational efficiency and team productivity.
Developed leadership and operational management skills in high-paced banking environment, looking to transition into new field. Proven ability to oversee financial operations and enhance team performance, ensuring organizational success. Committed to leveraging transferable skills to drive results and support team growth in new career path.
Overview
15
15
years of professional experience
Work History
Branch Manager
Apple Bank
02.2022 - 12.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Assistant Manager
Apple Bank
02.2015 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Operations Supervisor
Apple Bank
02.2010 - 01.2015
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Education
High School Diploma -
Harry S. Truman High School
The Bronx, NY06-2002
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Excellent work ethic
- Coaching and mentoring
- Client relationship management
Timeline
Branch Manager
Apple Bank
02.2022 - 12.2024
Assistant Manager
Apple Bank
02.2015 - 01.2022
Operations Supervisor
Apple Bank
02.2010 - 01.2015
High School Diploma -
Harry S. Truman High School
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