Shamar Black
Pembroke Pines,FL
Summary
Driven professional with a proven track record at Connexus Resource Group, enhancing call center operations and customer communications. Skilled in managing high call volumes and streamlining warehouse processes, demonstrating strong team development and multitasking abilities. Achieved significant improvements in customer satisfaction and operational efficiency, showcasing a blend of empathy and strategic problem-solving.
Overview
6
6
years of professional experience
Work History
Call Center Agent
Connexus Resource Group
01.2024 - 09.2024
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Warehouse Worker
Aml Service Group
11.2018 - 11.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
High School Diploma -
Miramar High School
Miramar, FL06.2017
Skills
- Call Center Operations
- Customer communications
- Payment Processing
- Team Development
Day Trading
Day Trading is a high Valued skill that i have been studying for years trying to perfect my craft . it help me get very computer friendly and learn how to pay a lot of attention to detail
Timeline
Call Center Agent
Connexus Resource Group
01.2024 - 09.2024
Warehouse Worker
Aml Service Group
11.2018 - 11.2022
High School Diploma -
Miramar High School
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