Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shamar Clark

Belleville,IL

Summary

Experienced in troubleshooting hardware and software issues, ensuring seamless operations for users. Utilizing strong problem-solving skills to swiftly diagnose and resolve technical problems. Adept at providing efficient solutions. Solid understanding of customer support practices and effective communication. Consistently delivers excellent service to meet the needs of users.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Level 1 Technician

Avataracloud
10.2023 - Current
  • Troubleshoot network connectivity issues using various tools such as ping commands.
  • Created detailed documentation for all troubleshooting procedures performed.
  • Resolved user account issues by resetting passwords.
  • Provided technical support and assistance to end users in a professional manner.
  • Assisted users with connecting fax machines, printers and other output devices to the company network and internet.
  • Assessed user needs by asking appropriate questions and listening actively while providing feedback.
  • Coached users on basic computer usage such as operating systems, file management techniques, virus removal methods.
  • Facilitated seamless transitions during employee onboarding or offboarding through prompt setup or decommissioning of user accounts.
  • Stayed current with industry trends in technology advancements through ongoing professional development opportunities.

Barista

STARBUCKS
05.2018 - 10.2023
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Educated coworkers and customers about new products.
  • Cultivated ability to recall customers' names and address each by name.
  • Prioritized drink requests while managing interruptions.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Remembering over 200 drink recipes.
  • Developed training materials and procedures, and train users in proper use of hardware and software.
  • Developed merchandising and profit goals for team members to meet quotas.
  • Launched initiatives across multiple channels and geographies to drive selling success.

Fast Food Cook

TACO BELL
02.2016 - 05.2018
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Cooked all menu items according to specified instructions.
  • Practiced proper safety and sanitation standards.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Educated customers on promotions to enhance sales.
  • Making 12 tacos under 2 minutes.

Education

Associate in Science (A.S.) - Information Technology

Southern New Hampshire University
Manchester, NH
06.2025

Skills

  • Leadership capability
  • Printer troubleshooting
  • Network setup
  • Analytical problem-solving
  • Technical support assistance
  • Effective multitasking
  • User account management
  • Mobile device troubleshooting
  • Proficient in email configuration
  • Printer support
  • Time management abilities
  • Self Motivation
  • Efficient ticket handling

Certification

  • CompTIA A+ (Part 1) – Certified
    CompTIA, Validation ID: 165474549
    Gained foundational knowledge in hardware, networking, mobile devices, and troubleshooting.
  • CompTIA A+ (Part 2) – In Progress
    Expected Completion: in the future. Continuing to build expertise in operating systems, security, software troubleshooting, and operational procedures.


Timeline

Level 1 Technician

Avataracloud
10.2023 - Current

Barista

STARBUCKS
05.2018 - 10.2023

Fast Food Cook

TACO BELL
02.2016 - 05.2018

Associate in Science (A.S.) - Information Technology

Southern New Hampshire University

Similar Profiles

CREATE PROFILE
Shamar Clark