Shamar Delanoy
Albany,NY
Summary
Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.
Overview
13
13
years of professional experience
Work History
Sales Associate
H&M Hennes & Mauritz
Albany, NY
02.2018 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Shift Manager
Dunkin' Donuts
Guilderland, NY
02.2017 - 01.2018
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Sales and Marketing Consultant
Imaginow Consulting Group
Albany, NY
05.2015 - 01.2017
- Used consultative sales approach to listen carefully to client needs and recommend desired products and services.
- Designed and carried out market research to detect and attract new customers.
- Nurtured relationships with decision-makers in various business groups to win new business and increase repeat opportunities.
- Planned and implemented advertising campaigns.
- Followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers.
- Worked independently with minimal supervision.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Prioritized tasks and projects to meet tight deadlines.
- Set and achieved company defined sales goals.
Cook Shift Leader
Prime Burger
Manhattan, NY
06.2011 - 11.2013
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Mentored kitchen staff to prepare each for demanding roles.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Determined purchasing specifications and budgetary allotments for all menu items.
Head Waiter
Uno Pizzeria & Grill
Manhattan, NY
04.2008 - 10.2010
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Trained staff members on use of POS system.
- Supervised server staff and simultaneously served personal section of tables.
Willams Construction
Thomas Williams
Kingston, NY
03.2007 - 01.2008
- Utilized hammers, saws, squares, levels and fastening devices to complete projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects.
Education
No Degree -
Kingston High School
Kingston, NYSkills
- Dispute Mediation
- POS System Operations
- Customer Needs Assessment
- Product Recommendations
- Teamwork and Collaboration
- Sales Expertise
- Customer Service
- Upselling Techniques
- Quotas and Goals
- Sales Leadership
- Corrective Actions
- Effective Selling Techniques
- Persuasive Selling
- Sales Communications
- Assigning Tasks
- Sales Representation
Timeline
Sales Associate
H&M Hennes & Mauritz
02.2018 - Current
Shift Manager
Dunkin' Donuts
02.2017 - 01.2018
Sales and Marketing Consultant
Imaginow Consulting Group
05.2015 - 01.2017
Cook Shift Leader
Prime Burger
06.2011 - 11.2013
Head Waiter
Uno Pizzeria & Grill
04.2008 - 10.2010
Willams Construction
Thomas Williams
03.2007 - 01.2008
No Degree -
Kingston High School