Shamar Demby
Fort Lauderdale,FL
Summary
Technology-inclined professional with strong troubleshooting capabilities and a customer-oriented attitude. Proven experience in providing network and software support to users, as well as developing and implementing technical solutions. Skilled at analyzing system performance and security to drive optimal user experience. Demonstrates exceptional analytical, communication, and teamwork skills, with a proven ability to adapt quickly to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and unwavering commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Tier 1 Support Analyst
Ipipeline
06.2024 - Current
- Handle Tier-1 service issues from clients. (Service requests may be received via phone, email or chat feature)
- Escalate issues as necessary.
- Open and close service tickets using Salesforce.com.
- Provide training to client base to educate them on new products and to provide routine refresher programs on their existing products
Customer Service Representative
FH Cann & Associates
09.2023 - 05.2024
- Handled inbound and outbound calls, addressing general inquiries and account updates
- Exhibited strong problem-solving skills in resolving client issues
- Enhanced client satisfaction through timely and accurate responses
- Contributed to team targets by maintaining high service standards
- Implemented innovative solutions to improve customer service delivery.
Pharmacy Technician
Walgreens Boots Alliance
08.2022 - 09.2023
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
- Refilled medications offered insight into over-the-counter products and verified insurance benefits
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
IT Technician
University of South Florida
05.2021 - 06.2022
- Provided top-tier IT support, handling end-user requests with patience and diligence
- Implemented effective troubleshooting methods for rapid issue remediation
- Expertly triaged assistance requests to maintain high-quality support
- Optimized system performance by effectively diagnosing and resolving complex hardware and software issues.
Lab Data Entry
University Of South Florida, College Of Public Health
09.2020 - 05.2021
- Efficiently performed lab data entry tasks, ensuring high accuracy
- Maintained digital records by scanning and uploading essential documents
- Verified input data against original sources, ensuring consistency and reliability
- Enhanced data integrity by meticulous validation and organization of input records.
Front of House/ Team Member
Chic-Fila-A
09.2020 - 05.2021
- Established welcoming atmosphere by greeting each guest warmly
- Assisted servers with delivering food, filling beverages and retrieving items for guests
- Kept register accurate through correct billing, payment processing and cash management practices.
Service and Kitchen Team Member
Panda Restaurant Group
01.2020 - 08.2020
- Greeted customers upon entrance of the building, took their orders, operate cash machines, prepare food, serve food, and respond to customers' questions
- Other duties include organizing inventory as directed by shift supervisor.
Education
Registered Pharmacy Technician -
State of Florida Department of Health
12.2024
Information Technology - undefined
Hillsborough Community College
Tampa, FL03.2022
Computer Science - undefined
University of South Florida
Tampa, FL12.2021
Skills
- Remote Support
- Desktop Technical Support
- Help Desk Operations
- Technical Support
- Network Troubleshooting
References
- Tanya Hobson, Panda Restaurant Group, 9545991979
- Lisa Peco, University Of South Florida, lisa.peco@usf.edu
Hobbies and Interests
- Basketball: Enthusiastic player with a passion for the game, regularly participating in local leagues and pickup games. Demonstrated leadership and teamwork skills through years of playing and captaining teams.
- Gaming: Avid gamer with a diverse interest in various gaming genres, including action, strategy, and role-playing games. Strong problem-solving abilities honed through immersive gameplay experiences. Actively engaged in online communities and forums discussing gaming strategies and trends.
Timeline
Tier 1 Support Analyst
Ipipeline
06.2024 - Current
Customer Service Representative
FH Cann & Associates
09.2023 - 05.2024
Pharmacy Technician
Walgreens Boots Alliance
08.2022 - 09.2023
IT Technician
University of South Florida
05.2021 - 06.2022
Lab Data Entry
University Of South Florida, College Of Public Health
09.2020 - 05.2021
Front of House/ Team Member
Chic-Fila-A
09.2020 - 05.2021
Service and Kitchen Team Member
Panda Restaurant Group
01.2020 - 08.2020
Registered Pharmacy Technician -
State of Florida Department of Health
Information Technology - undefined
Hillsborough Community College
Computer Science - undefined
University of South Florida
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